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Inspection on 05/05/10 for 3 Storer Close

Also see our care home review for 3 Storer Close for more information

This is the latest available inspection report for this service, carried out on 5th May 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: 3 Storer Close The quality rating for this care home is: The rating was made on: two star good service 1 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Chris Wroe Date of this annual service review: 1 6 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 3 Storer Close Sileby Loughborough LE12 7UD 01509815285 01509815285 Telephone number: Fax number: Email address: Provider web address:   www.heritagecare.co.uk Heritage Care Ltd Name of registered provider(s): Name of registered manager (if applicable) Mrs Sharon Bryan Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 5 Service User Categories No person to be admitted to the home in categories LD or LD(E) when 5 persons in total of these categories/combined categories are already accommodated in the home Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 3 Storer Close is situated in a residential area of Sileby, adjacent to the doctors surgery. The home is owned and operated by Heritage Care, and provides residential accommodation for up to four people with learning disabilities. The home is close to the local train station and bus service between Leicester and Loughborough. Sileby offers a good range of facilities including a library, public houses and a variety of shops. The purpose built bungalow has a large lounge/dining area, four bedrooms (one being a double) kitchen and separate utility room. Toilet and bathing facilities, suitable Annual Service Review Page 2 of 6 1 2 0 2 2 0 0 9 for people with additional physical needs are also provided. There is a large enclosed garden and patio area, fully accessible to all Service Users being on one level. The home has a no-smoking policy. All current residents are funded through contract with Leicester City and Leicestershire County Councils; there are no privately funded service users. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received about 3 Storer Close, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service, like relatives, staff, GPs and social workers. - Any information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. - The previous key inspection report - What other people have told us about the service. What has this told us about the service? The last inspection report said that outcomes were good for people living in the home. The information we have tells us that there have been no major changes to the service since that time. We received four surveys from people who live in the home. People who filled in our surveys tell us that they are generally getting good care at 3 Storer Close. They told us that they are able to make choices about what they do, and that staff listen to them and act on what they say. One person told us what the home does well: Meals, activities, personal care. Support me. No one said that they felt there were things that needed to be improved. Four members of staff who work in the home also filled in our surveys. They gave us positive answers to all our questions. Members of staff told us they get enough support, experience and knowledge to meet the different needs of people who live at the home. We asked staff what the home does well. One person told us: Look after service users individual needs and choices. Another said: Supporting service users, activities/holidays, visiting families. A third member of staff said Each service user has an individual care and activity plan to meet their needs. And a fourth told us: Meet the service users individual needs. All staff work as a team well. We had one suggestion from staff about what could be better: Have more transport for day activities out. One person also commented that the community was very quiet. We also received one survey from a relative/advocate. They were happy with the care given in the home, and made only one suggestion for improvement: More accessible outside environment, eg. buses, trains etc as the village does not have many opportunities for service users to participate in. Whilst not being able to change the location of the home, the provider may want to look at the comments made, and at the opportunities people have to access outside facilities. Annual Service Review Page 4 of 6 Finally, we received one completed survey from a healthcare professional, who has links with the home. They responded mainly positively to our questions about the home. In response to a question about what the service does well, they said: Clients well looked after, caring and knowledgeable staff, easy to deal with, seem to be stable staff. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was detailed, and gave us all the information we asked for. The AQAA showed us that the service has continued to make improvements. Everyone who lives in the home now has a person centred plan and a health action plan - this means care can be better focussed on what matters to each person. Staff continue to have training, including about safeguarding people from harm. Some members of staff have achieved National Vocational Qualifications (NVQ), Level 2 or 3 in care. The manager is also continuing training and development. The recommendations made in the last inspection report have been followed up. We have not received any notifications that have made us concerned. We have also not received any information about complaints about the home. What are we going to do as a result of this annual service review? From the information we have, we have made the decision that we are not going to inspect immediately. The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the risk level of the service. We will have more information about this when the new registration and inspection system is confirmed under the Health and Social Care Act 2008. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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