Inspection on 09/11/09 for 4a Ash Street
Also see our care home review for 4a Ash Street for more information
This is the latest available inspection report for this service, carried out on 9th November 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: 4a Ash Street The quality rating for this care home is: The rating was made on: two star good service 1 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mavis Clahar Date of this annual service review: 0 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 4a Ash Street Ash Nr Aldershot Hampshire GU12 6LT 01252350582 Telephone number: Fax number: Email address: Provider web address:
www.new-support.org.uk Dimensions (NSO) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 5 0 0 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Physical disability - PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 4a Ash Street is a modern bungalow situated just off the main road on the outskirts of Ash Village. Windsor Housing Association owns the premises and the service is provided and managed by a not-for-profit organisation, Dimensions. Accommodation and personal care is provided for up to five persons, who have both physical and learning disabilities. All bedrooms are single accomodation and there is a spacious 1 4 1 0 2 0 0 8 Annual Service Review Page 2 of 6 open style kitchen, dining room, lounge area, sensory room and laundry. There is parking available at the front and side of the property. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service.The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Surveys Surveys were returned to us from one person using the service and one care worker providing care to service users in the home. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. Information provided in this document was good. We received one completed survey from service user, stating satisfaction with the care and support they receive in the home. The survey informed us service users can make decisions about what they do during the day, in the evenings and at weekends supported by staff who have began to work flexibly to ensure the service users live a normal a life as possible. They also indicated they knew who to talk to if they were not happy and knew how to make a complaint. The survey also informed us that the staff always treat them well, and listen and act on what they say. One staff survey was returned and this highlighted the good service provided by staff at the home. One comment informed us the home ensures that even when they experience staff shortage, the care and support to service users are not compromised. T The AQAA informs us that none of the carers working at the home have attained NVQ L2 or above and currently no member of staff is undertaking NVQ training at any level. The AQAA further informs Carers work from a detailed person centred care plan which is reviewed daily, weekly or monthly depending on the needs of the service user. Medication training is current and records of medication received, administered and returned are kept. Staff follow the homes policy and procedure on administering medication. The AQAA informs us that the home ensures equality and diversity issues are incorporated and promoted within the service by having active policies which are reviewed regularly and service users are encouraged and enabled to participate in the equality and diversity training along side the staff. Service users are also encouraged to be more proactive in deciding which activities they wish to engage in and activities are recorded in their personal care plans. Staff are trained in Safeguarding Adults based on the Surrey multi-disciplinary process. The home has not received any complaint since the last Key inspection. Annual Service Review Page 4 of 6 The AQAA informs us that since the last key inspection the home has been experiencing difficulties in obtaining suitable staff and manager for the home. The last appointed manager stayed only six months. In telephone discussions with the Senior Care worker we informed them of the need to have a registered manager in post or a manager who has submitted their intention to become registered in order that the home will meet the new regulation under the Health and Social Care Act 2008 (Registration Requirements) Regulations 2009. The home continues to let us know about things that have happened since our last key inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The Care Quality Commission has not received any complaints or allegations in regard to home. What are we going to do as a result of this annual service review? We will continue with our inspection plan and the service will receive a key inspection as planned during 2010. Should the service change provider then this key inspection date will be reviewed. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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