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Inspection on 15/02/10 for 6 Coleman`s Stairs Road

Also see our care home review for 6 Coleman`s Stairs Road for more information

This is the latest available inspection report for this service, carried out on 15th February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: 6 Coleman`s Stairs Road The quality rating for this care home is: The rating was made on: three star excellent service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sandra Crosby Date of this annual service review: 1 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 6 Coleman`s Stairs Road Birchington Kent CT7 9HJ 01843841967 Telephone number: Fax number: Email address: Provider web address:   colemans.stairsroad@theavenuestrust.co.uk glebe.house@theavenuestrust.co.uk Avenues Support Services Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 4 0 0 The maximum number of service users to be accommodated is 4. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Physical disability (PD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 6 Coleman Stairs Road is a large detached bungalow situated in a quiet residential area. It provides accommodation and support for 4 adults with learning and physical disabilities. The level of care and support is given on the basis of fully assessed need. Support is given to enable service users to participate in leisure activities provided both inside and outside the Home. There is access to relevant health care professionals and specialist support as required. The fees for support from the home are set during the assessment period and are very individual to the needs of the service user, Annual Service Review Page 2 of 6 1 1 1 1 2 0 0 8 depending on the level of support required and the staffing numbers provided. The average fee levels start at various levels and currently go up to £1614.00 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits, that we have made to the service in the last twelve months. What has this told us about the service? The home returned the annual quality assurance assessment (AQAA) documentation. The information contained in the AQAA was clear and informative. It identified areas that have improved in the last year and others where further developments are either planned or would benefit the people using the service. This included evidence that the service seeks the views of the people using the service and other stakeholders. The last key inspection report dated 11 November 2008 was positive. Lifestyle standards and Conduct and Management of the Home standards were quality judgement rated as excellent. Choice of Home standards, Individual Needs and Choices standards, Personal and Healthcare Support standards, Concerns, Complaints and Protection standards, Environment standards and Staffing standards were quality judgement rated as good. No requirements or recommendations for good practice were made. People were very positive about the service they were receiving, with positive comments also from relatives and other stakeholders. Since the last inspection the Commission has been notified of significant events at the home. The AQAA indicated a range of areas where improvements have been made in the last year for example using more public transport and developing activities in the local community. Reviewed and developed person centred care plans. Annual health checks are carried out and the service is more pro-active regarding GP visits and suggesting checks and treatment. The training schedule has been reviewed and updated and staff have undertaken PEG feeding training. The service has a LDQ assessor in the home and Avenues have become their own assessment centre. There is evidence from the AQAA that the service is continuing to look at ways of improving what they do, to ensure good outcomes for those receiving a service for example developing activities and more adventurous holidays. Adopting and developing a couching style of learning for support staff and continuing to seek specialised training for staff when required. Development of the home garden to grow vegetables and herbs. Annual Service Review Page 4 of 6 There is on going maintenance and redecoration, and improvements made in the last twelve months as stated in the AQAA include for example re-decoration of 3 bedrooms and the small toilet room together with re-decoration of dining room and lounge. New curtains in lounge and the parquet floor repaired and sealed. New carpets have been laid in three bedrooms. New equipment purchased includes dishwasher, cooker and oven. A complete new heating system has been installed. Planned changes to the environment include re-decoration of the bathroom, double glazing in February 2010 and developing the front and back garden. In relation to equality and diversity the AQAA states the service has policies and procedures in place to address equality and diversity, and these were reviewed and updated last year. The service recruits a diverse work force which brings new ideas, values and skills. The information provided by the home and other sources confirmed our judgement that the home is still providing an excellent service. The AQAA indicates that the work force work hard to provide a friendly and caring environment for the people who use the service within a person centred framework. They work well with CQC and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? There will be no change to the inspection plan and we will do a key inspection by 11 November 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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