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Inspection on 11/11/09 for Abbeyfield Ilkley Society Limited

Also see our care home review for Abbeyfield Ilkley Society Limited for more information

This is the latest available inspection report for this service, carried out on 11th November 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Abbeyfield Ilkley Society Limited The quality rating for this care home is: The rating was made on: three star excellent service 1 9 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Marsh Date of this annual service review: 0 8 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 12 Riddings Road Ilkley West Yorkshire LS29 9BF 01943886000 01943886030 viv.clarke@abbeyfieldilkley.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Abbeyfield Ilkley Society Limited Number of places (if applicable): Under 65 Over 65 0 16 The maximum number of service users who can be accommodated is: 16 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP, maximum number of places: 16 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abbeyfield Care Home was first registered in May 2004 and is located within the Abbeyfield complex, which also provides a number of facilities for older people including sheltered housing and a day centre. The home is registered to care for sixteen people on both a long stay and respite care basis. The accommodation consists of spacious en-suite single bedrooms and well-appointed communal lounge and dining room areas. There is also a communal assisted bathroom and toilet facilities conveniently situated throughout the home. All the bedrooms and communal Annual Service Review Page 2 of 6 No 1 9 0 9 2 0 0 8 facilities are on one floor of the building (first floor) and there is a passenger lift available. The home is located in Ilkley Town centre very close to the main shopping area and within easy walking distance of local churches and transport links. At the time of writing this report the fees for the service ranged from six hundred and eighteen pounds to seven hundred and nine pounds and sixty two pence per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The last key inspection for this service was carried out on the 24 September 2008. We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment form that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? On this occasion no survey questionnaires were sent out to people living at the home, their relatives or other healthcare professionals. This annual service review is therefore based on information provided by the home and what we already know about the management of the service. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. Since the last inspection, the home has made a number of improvements as a result of suggestions from the people who use the service and their relatives. This includes rearranging the the mealtime routines and making changes to the menu so that people have more choice especially at tea time. Information provided in the self-assessment form shows that peoples needs are always assessed before they move into the home and they are invited to visit before admission to see at first hand the facilities provided and to meet the staff and other people living there. They are also able to stay at the home for a trial period if they are still unsure if the move is right for them. This is good practice and shows that people are supported through the admission process. Annual Service Review Page 4 of 6 On admission people are offered the opportunity to take part in a varied range of social and leisure activities that take account of their preferences and ability. Managers hold a monthly meeting to plan and organise a yearly programme of events both within the Abbeyfield complex and the wider community. There is a range of quality assurance monitoring measures in place including sending out annual survey questionnaires to people using the service and their relatives. The questionnaires give people the opportunity to express their views of the service provided and are an important part of the quality assurance monitoring process. There is a clear complaints procedure in place and information provided in the selfassessment form shows that no complaints have been received by the home in the last year. Policies and procedures are in place to protect people from any form of abuse and all staff receive training on safeguarding vulnerable adults. The home has a thorough staff recruitment and selection procedure, which makes sure that people are safe and supported by staff that are suitable to work in the caring profession. All new care staff receive induction training using the Skills for Care Common Induction Standards. These are nationally agreed induction standards designed to help new staff get the skills and knowledge they need to care for people. Following induction training there is an expectation that staff will study for a National Vocation Qualification (NVQ) at level two or above depending on the post they hold. Information provided in the self assessment form shows that the majority of care staff have already achieved a NVQ, which is commendable. To support the care staff the home employs catering and housekeeping staff to make sure that peoples dietary needs are met and the home is clean, tidy and free from offensive odours. Information provided in the self-assessment form shows that policies and procedures are in place to make sure staff follow safe working practices and all equipment is serviced in line with manufacturers guidelines. People can therefore be sure that their health and safety is not being compromised. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that the service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We have not changed our inspection plan based on the information provided by the home and will do a key inspection before the 18 September 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. 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