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Inspection on 09/07/10 for Adderley House

Also see our care home review for Adderley House for more information

This is the latest available inspection report for this service, carried out on 9th July 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Adderley House The quality rating for this care home is: The rating was made on: two star good service 1 5 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Jessop Date of this annual service review: 2 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 23 London Road Long Sutton Lincs PE12 9EA 01406364918 01406363981 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Sandra Denise Portass Conditions of registration: Category(ies) : old age, not falling within any other category Adderley House Ltd Number of places (if applicable): Under 65 Over 65 0 40 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Adderley House Retirement Home is a detached, listed building with a large, purpose built annexe, set in its own grounds and part of a complex, which includes Adderley House Care Home with Nursing. The home is registered to provide personal care for up to 40 people over the age of 65 years. The home is situated close to the small market town of Long Sutton, which has a range of shops and facilities. The nearest sizeable town is Spalding about 12 miles away. There is accommodation for 14 people in the main building with a further 26 people in 15 self contained flats in an adjoining annexe. Each flat comprises one or two bedrooms, shower or bathroom and kitchenette. The fees at the time of this review ranged from £360 to £420 pounds per week. Extras are for hairdressing, toiletries and personal newspapers and magazines. Annual Service Review Page 2 of 6 1 5 1 0 2 0 0 8 A copy of the Service User Guide and Statement of Purpose can be gained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key Inspection which was carried out on the 15th October 2008. This included: - The Annual Quality Assurance Assessment (AQAA), which was sent to us by the service. This is a self assessment that focuses on how well the outcomes are being met for people using the service. - What the service has told us about the things that have happened in the service, these are called notifications and are a legal requirement. - A telephone call to the manager to find out about any further improvements or issues since the AQAA was submitted. - We sent surveys to 15 people who live at the home to find out their views on what it is like to use the service. We received 2 responses. - We sent surveys to 2 professionals who work with this service however we did not receive any responses. - We sent surveys to 10 staff to get their views about the service, we received 3 responses. Comments made on the surveys are included in the main body of this report. What has this told us about the service? We looked at the information provided on the Annual Quality Assurance Assessment (AQAA). This had been completed by the manager and told us how the peoples needs are being met. The AQAA told us that some improvements have been made in the last 12 months including: All menus have been reviewed to include residents choices and preferences. Some of the communal areas and bedrooms have been refurbished and new carpets fitted. More staff are now trained to NVQ standard and have also received training on new legislation such as the Mental Capacity Act and Deprivation of Liberty Safeguards. The laundry area has been extended. There is a new group manager and administration support from head office and a new health and safety auditing system is in place. At the last key inspection we made some requirements in relation to risk assessments of windows and locks on the flat doors. The manager reports in the AQAA that new locks and window restrictors have been fitted to the flats and a master key is maintained by staff in order to protect peoples safety. We received some comments from service users who said we would like Jellied eels more often and I am happy with everything provided but would like more outings. The TV Ariel needs to be fixed. Annual Service Review Page 4 of 6 We received some comments from staff who told us we look after service users well. The equipment we use is sufficient. We get good training. Healthy meals are always provided. we would to be able to provide more outings. The manager has reported in the AQAA that there is a new activities co-ordinator who arranges more short trips out to town and for coffee mornings. The service reports that it has received one complaint since the last inspection. This was fully resolved within 28 days. CQC has not received any complaints about this service. There has been one adult safeguarding investigation which was made as a result of an unexplained injury to a service user. This was investigated by Lincolnshire County Councils Adult Safeguarding Team who found that the staff had previously reported the concern to the persons GP and therefore the case was not substantiated and was closed to safeguarding. As far as we know, the home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. The service continues to operate well and has shown us that their service continues to provide good outcomes for the people who live there. What are we going to do as a result of this annual service review? The information we have tells us that this service continues to provide good outcomes for the people who live there. We are not going to change our inspection plan as there is nothing to currently indicate that an inspection is required in the immediate future. The next inspection of this service will be based on the Fees and Frequency Regulations (2007) and the assessment of risk. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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