This is the latest available inspection report for this service, carried out on 11th February 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Alexandra House Care Home The quality rating for this care home is: The rating was made on: two star good service 1 9 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephenson Hilda Date of this annual service review: 0 7 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 23 Euston Road Gt Yarmouth Norfolk NR30 1DZ 01493859641 01493859707 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Mrs. Pru Garvan,Mr. R Sidney Number of places (if applicable): Under 65 Over 65 25 0 Twenty-five (25) Older People who suffer from Dementia may be accommodated. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Alexandra House is a care home with nursing providing accommodation and care for up to 25 older people with dementia. The home is situated within Great Yarmouth, close to the town centre and seafront. The accommodation is on four floors with nine single and eight shared rooms, some have en-suite facilities. The communal rooms consist of three lounges and one dining room. A small garden and patio surround the building, with car parking at the rear. None 1 9 0 3 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The proprietor returned the annual quality assurance assessment (AQAA) which gave us all the information we asked for. It gave clear evidence of how the home has improved since the last inspection which was carried out on 9th March 2009. There were two requirements issued at the last inspection. To introduce a formal Quality Assurance process, and feedback to the people who use the service, and to register a manager for the service. Since the last inspection, one of the proprietors has taken over the role as manager. Each resident is assessed on their care, mental health and social needs before admission, by the senior nurse and are invited to discuss their individual needs when their plan of care is written and reveiwed, either by themselves or with a representative who could be a family member or an advocate. The home has written documentation to enable residents or their relative to make up their own mind before moving in to ensure that the staff have their best interests at heart. The people living in the home have always told us that they are comfortable and happy there. The proprietors have always offered sociable activities and occasional outings, and external entertainers continue to visit residents. Meal times are staggered over two sittings for both lunch and tea time with a varied selection of wholesome nutritious meals. The proprietor informed us that all complaints and concerns are taken seriously and acted upon although, no complaints or concerns have been made in the past year. There has been one adult protection issue that the proprietor have dealt with satisfactorily and kept CQC informed. The staffing levels remain constant, with some staff having worked at the home for several years and they show that they increase their numbers of staff when this is required during periods of activity and weekend cover. There is always a nurse in charge on each shift. Annual Service Review Page 3 of 5 The proprietor continues to let us know at CQC (Care Quality Commission) about things that happen at the home to ensure they manage their issues well. Both proprietors continue to visit the home on a daily basis. Our judgement resulting in the information showed that the home continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection within three years of the last inspection carried out on 9.3.2009. However, we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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