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Inspection on 05/08/09 for Barclay House

Also see our care home review for Barclay House for more information

This is the latest available inspection report for this service, carried out on 5th August 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Barclay House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Melanie Freeman Date of this annual service review: 0 4 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: St Peter`s Road Seaford East Sussex BN25 2HS 01323873421 01323873422 barclayhouse@seeability.org Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : sensory impairment Conditions of registration: SeeAbility Number of places (if applicable): Under 65 Over 65 9 0 The maximum number of service users to be accommodated is 9. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Sensory Impairment (SI). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Barclay House is a purpose built home, registered to provide residential care and support for up to nine adults who are blind or partially sighted, and who may have additional special needs. The service is situated on a campus, which also includes two recently converted, self-contained flats for more independent living and an Activities and Resource service. All accommodation for residents is provided on the ground floor and consists of single rooms with en-suite facilities. Communal areas include a spacious, open plan kitchen and dining room and a large and comfortable lounge. The building is designed specifically for people who have visual impairment problems. It is Annual Service Review Page 2 of 6 safe, accessible and fitted throughout with all necessary adaptations and specialist equipment, including assisted baths and hoists. To the rear of the premises, there is a pleasant sensory garden laid to lawn with raised flowerbeds and a patio area. Seaford town centre with its shops and access to bus and rail routes is approximately half a mile away. Information about the service, including the recently updated Statement of Purpose, Service Users Guide and CSCI/CQC reports is made available to prospective residents or their relatives, on request, as part of the admission process. The annual base fee, as of August 2009 is £66,803, this price includes 15 hours a week at the on-site Activity and Resource service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, that was completed on the 6th August 2008. This included; The Annual Quality Assurance Assessment (AQAA) that is completed by the service and focuses on how well outcomes are being met for people using the service, was provided when requested. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations including Social Services and visiting health care professionals. The registered manager was contacted by telephone on the day of the Annual Service Review for up to date information on the service, and confirmation on how the home had responded to the requirements made at the last key inspection. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. This provided information on the service that included numerical information that was requested. The AQAA was well completed by the registered manager and identified areas that have improved in the last year and others where further developments are either planned or would benefit residents. The last key inspection completed in August 2008 was very positive about the care and services provide, with only three requirements being made. The AQAA and discussion with the manager confirmed that all of these have been addressed. All complaints are now stored securely ensuring access is limited to those who have a right to see them. The recruitment records are now checked by the manager to ensure all the required documentation is retained on file. Staff training records have also been reviewed and updated to ensure the accurately reflect the training provided. The contents of the AQAA recorded that the home is well maintained with the required safety checks being carried out. It also confirmed a commitment to staff training with all staff not on a probationary period having completed a National Vocational Qualification in care at level 2 or above. SeeAbility has been recognised by Investors in People for their commitment to staff training. Although relevant policies and procedures are in place the AQAA identified that these still need to be updated on a regular basis. Discussion with the manager confirmed that this matter is being addressed at a national level with a review of all policies and procedures taking place over the next 9 months. The AQAA recorded that one formal complaint was received by the home since the last inspection. Contact with the manager confirmed that the concerns raised by the complaint are being resolved. All complaints are taken seriously and are fully investigated and a resolution is sought. The AQAA also recorded that seven Annual Service Review Page 4 of 6 safeguarding referrals were made these related to relationships between residents and were dealt with appropriately. The manager was reminded that any referral made must reported accordingly to the Care Quality Commission. The manager said that these notifications would be resumed. The AQAA also evidenced that Barclay House is focused on supporting individuals to develop and maintain their skills and independence. The home works closely with the residents consulting regularly with them individually and within regular meetings, and in this way they are able to direct the service provision and influence changes and improvements in the home. Contact with the manager and the content of the AQAA confirmed that the service was responsive to the changing needs of residents with an increase in staffing and a proactive approach to adopting a personalisation programme to care. The information provided by the home confirmed our judgment that the home continues to provide a good service. What are we going to do as a result of this annual service review? There will be no change to the inspection schedule and the Care Quality Commission will do a key inspection by 3 August 2010. However, we can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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