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Inspection on 12/06/09 for Carlton House

Also see our care home review for Carlton House for more information

This is the latest available inspection report for this service, carried out on 12th June 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Carlton House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jennie Williams Date of this annual service review: 1 2 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 44 St Aubyns Hove East Sussex BN3 2TE 01273738512 01273738512 Karenhoweone@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Macleod Pinsent Care Ltd Number of places (if applicable): Under 65 Over 65 25 0 he maximum number of service users to be accommodated is 25 The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Carlton House Rest Home is registered to provide care for up to twenty five older people with a dementia type illness. There is no nursing care provided at the home. District nurses will visit those residents requiring nursing input. The home is located in a quiet residential area of Hove. There is limited car parking at the rear of the home and restricted street parking is available on adjacent streets within the area. There are local amenities within walking distance and access to public transport is nearby. Rooms are located over four floors, with two mezzanine floors. There is a passenger shaft lift available at the home to assist those residents who are unable to mobilise on the stairs. This lift services the main floors. There are fifteen single rooms of which six Annual Service Review Page 2 of 6 have en suite facilities and five double rooms, of which three have en suite facilities. One single room is below ten square metres. There is one bathroom with an assisted bath, one wheel in shower and six toilets located throughout the home for residents. There is a dining room and good sized lounge room for residents to use. There is another smaller lounge room at the rear of the building that provides access to the garden. Work is being done to the small garden area at the rear of the home to make this a safer and more user friendly area for residents. Information regarding current fees are available from the service. There are additional costs for hairdresser, chiropody, newspapers, clothing and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? Our last key inspection of this service was on 24 August 2007. Since then, we did an annual service review on 18 June 2008 We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Information we have about how the service has managed any complaints. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection and the report generated from that visit. -Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and generally gave us the information we asked for. A telephone conversation was had with the area manager, who had completed the AQAA, to clarify some information and advised to ensure all key standards are addressed the next time we ask for this document. We looked at the information in the AQAA and our judgement is that the home is still providing a good outcome for people who use the service and that they know what further improvements they need to make. No requirements or recommendations were made in the last key inspection report. The AQAA identified that the home uses the views of residents and stakeholders to influence practices within the home. The home has accessed information for staff on recent changes within legislation i.e. Deprivation of Liberty Safeguards. The area manager confirmed that there is currently no authorisation being processed. At the last site visit, people living in the home told us that they are happy at Carlton House. The AQAA shows that their own quality assurance systems identify that people continue to be happy living at the home. The home has made changes as a result of listening to people who use their service. Some examples given are: creating a new menu, residents have been proactive in deciding on the choice of activities and outings that they will pursue in the coming months, re-development of the back garden to make it more accessible independently. There are plans to make the front garden more accessible for those who enjoy spending time watching the street and talking to people in the community who stop to say hello. Whilst there is currently no Registered Manager at the service, the area manager (who was previously the Registered Manager at this service) is overseeing the running of the home to ensure that the same outcomes for residents continue to be provided and improved upon. The AQAA identifies that continual improvements are being made. The AQAA identifies that no complaints have been raised with the home within the last 12 months. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. No information has been shared with us from other organisations that the service provided has declined since the last key inspection and Annual Service review. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 24th August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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