Inspection on 15/09/09 for Croft Manor Residential Care Home

This is the latest available inspection report for this service, carried out on 15th September 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Croft Manor Residential Care Home 21/09/06

Extracts from inspection reports are licensed from CQC, this page was updated on 25/11/2009.

Annual service review Name of Service: Croft Manor Residential Care Home The quality rating for this care home is: The rating was made on: two star good service 1 7 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian Craig Date of this annual service review: 1 5 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 28 Osborn Road Fareham Hampshire PO16 7DS 01329233593 01329220844 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Heathfield Care Homes Limited Number of places (if applicable): Under 65 Over 65 20 20 0 0 0 20 The maximum number of service users to be accommodated is 20 The registered person may provide the following category of service only: Care home only(PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Dementia (DE) Mental disorder, excluding learning disability or dementia (MD) Old age ,not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Croft Manor is a privately owned and run care home situated close to Fareham town centre, local shops and amenities. The home is able to accommodate up to 20 people, including those with dementia or Annual Service Review Page 2 of 6 1 7 0 9 2 0 0 8 other mental health problems. Accommodation is available on the ground and first floors in single and twin rooms all with en-suite facilities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service returned the AQAA. It gave us all the information we asked for. Surveys were returned by 3 staff and 8 residents. Some of the residents were given help by their relatives to complete the form. Residents said that they received enough information about the home to help them decide if it was the right place for them to move into. Surveys show that residents consider that they get the care and support they need and that medical care is arranged when needed. One relative commented, I would like to say that the level of care is excellent. Staff are always friendly and really approachable. Residents say that staff are available when needed and that staff listen and act on what residents say. Staff said that there are enough staff to meet residents needs although one person said that this is only sometimes the case. Staff confirmed that they are given up to date information about care needs. The AQAA and surveys confirm that activities are provided for residents. One person commented that he/she would like to be taken out and a staff member said the service could be improved if staff had more time to speak to residents. Residents confirmed that they like the meals provided by the home. Surveys confirm that someone is available to speak to on an informal basis if they are not happy and that residents are aware of the complaints procedure. There have been no complaints in the last 12 months. Staff say that they receive relevant training which helps them meet residents needs and that they receive support from the manager. The AQAA and a staff survey state that areas of decor and facilities could be improved, Annual Service Review Page 4 of 6 especially the kitchen. One staff member said that a self closing device for bedroom doors would be a help to those who like to keep their bedroom doors open. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17/09/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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