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Inspection on 01/04/10 for Glasshouse Hill

Also see our care home review for Glasshouse Hill for more information

This is the latest available inspection report for this service, carried out on 1st April 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Glasshouse Hill The quality rating for this care home is: The rating was made on: two star good service 3 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Bridgette Hill Date of this annual service review: 2 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 100 Glasshouse Hill Codnor Near Ripley Derbyshire DE5 9QT 01773570450 01773513168 175manager@voyagecare.com www.voyagecare.com Milbury Care Services Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia physical disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 11 11 11 0 0 0 The maximum number of service users who can be accommodated is 11. The registered persons may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission are within the following category: Physical Disability - Code PD Sensory Impairment - Code SI Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Glasshouse Hill is a purpose built care home which specialises in providing care for adults 18 - 65 of both genders with acquired brain injury. Nursing care is not provided Annual Service Review Page 2 of 6 3 0 0 3 2 0 0 9 at the home. It is situated on a bus route near to local shops in the town of Codnor. The home has an outdoor seating area overlooking woodland. No smoking is allowed in the home but an outdoor area for residents to smoke in is available. The home provides spacious bedrooms for up to 11 residents all bedrooms have large en suite shower rooms. Additional bathing facilities are available including some specialist baths to aid those with mobilty difficulties. Three of the rooms are described as flats offering a self contained kitchen and seating area which allows residnets a high degree of independance whilst still having staff at hand to give support as required. The fees charged at the home are typically £1400.00 per week with some possible variance depending on individual assessed needs, this includes 1 hour of physio. Not included in the fees are toileteries, newspapers, hairdressing or other aspects of personal expenditure. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. This included surveys received back from 2 people who use the service 4 staff and 1 relative. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection which was undertaken on 30th March 2009. What has this told us about the service? The Annual Quality Assurance Assessment returned to us in a timely manner and was well completed providing us with detailed information and clear evidence. We were told that there are systems in place to consult with people and informed us of methods of working which enabled people to work towards agreed goals which in some circumstances have led to short term stays with eventual discharges to peoples own homes. After the last key inspection the Provider pro actively submitted an action plan to us on how they were going to address the findings of the report despite this not being required or requested. People who used the service told us that the home is the best one they have been in and that they care. People told us they knew who to speak to if they werent happy but were not clear on how to make a complaint; one person stated they had nothing to complain about. We were told staff and managers listened to people and treated people well. The relative who returned a survey to us told us that the home cared for and looked after each person and took the time to talk to them. Surveys from staff told us that recruitment checks were completed and staff received training relevant to their role which was very good. Staff told us they felt the home supported the needs of the people who lived there and gave them good support. Staff told us the care was person centred and there was a friendly and passionate team of Annual Service Review Page 4 of 6 staff in place. Suggestions for improvement from staff included sharing more information about the people who lived there and better supervision of staff inductions to ensure new staff knew procedures particularly in moving and handling before beginning in post. The Annual Quality Assurance Assessment told us 1 complaint had been being received by the home which was dealt with within 28 days and was found to be upheld. The Care Quality Commission has also not received any concerns or complaints about the service. We were told that 2 safeguarding adult referrals have been made with one being taken forward to an investigation. The allegation investigated was found not to be substantiated. Our records indicate the home has sent us information on a regular basis where there have been events in the home which have affected the well being of people in the home. Where we have received notifications the information also included action plans where appropriate. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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