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Inspection on 20/08/09 for Glebe Villa

Also see our care home review for Glebe Villa for more information

This is the latest available inspection report for this service, carried out on 20th August 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Glebe Villa The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sandra Garrett Date of this annual service review: 0 5 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 26 Glebe Road St George Bristol BS5 8JH 01179541353 Telephone number: Fax number: Email address: Provider web address:   glebe26@tiscali.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Aston Care Homes Number of places (if applicable): Under 65 Over 65 7 0 The maximum number of service users who can be accommodated is 7. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning Disability (Code LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The manager Mrs Amalia Juinio successfully went through our fit person process (to manage a care service) and is now registered with the Commission since May 2008. This gives stability to both people living at the home and staff. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Glebe Villa is registered to provide accommodation and personal care to seven adults with learning difficulties. It is located in the St George area of Bristol close to shops, amenities and bus routes. The property looks like a domestic dwelling and blends well with the local environment. Its arranged over three floors with shared space on the ground floor and bedrooms on all floors. Annual Service Review Page 2 of 6 Fees are paid by direct debit into the homes account and range from 337- 597pounds and 59p per week. The ethos of the home is to promote independence, offer choice and treat people with respect, so that through encouragement people can develop their full potential. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We did this annual service review on 5 June 2009. The last key inspection was done on 24th and 30th June 2008. We looked at all the information we have received or asked for since our last visit. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. These include relatives and healthcare professionals. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? From the last inspection report - what the home does well: Staff interact well with people and the resident group socialises well with each other. Staff support people with developing their independent living skills and encourage them to participate in the local community. There is an expectation from staff that they spend their free time with people living at the home. Relatives state that the surroundings have improved and people live in a homely environment. People living at the home speak highly about the staff and the care they provide. All seven people living at the home filled in our Have Your Say surveys for this Annual Service Review. Comments confirm that the above statement still stands. Everyone said that staff always treat them well and listen and act on what they say. Comments included: I am happy here, happy here and: I like to stay here for the rest of my life. I am very happy there. One healthcare professional also filled in a survey. S/he commented on what the home does well: They attend appropriately to patients with problems and when asked to attend. I have limited contact with the home as all seems well there. The Annual Quality Assurance Assessment (AQAA ) that we ask homes to fill in and send to us once a year was last received in July 2008 after the last inspection. Information in the AQAA showed that the manager was working towards meeting the four requirements made at the last inspection. In particular: care plans have been developed in more detail regarding the support given to residents. The manager also commented: The manager is aiming to meet all required standards to the best of her capabilities. A new AQAA will be sent out in July 2009 for the manager to fill in and return to us. Annual Service Review Page 4 of 6 Regular notifications about events that affect people in the home are sent in and show that people are kept safe and cared for properly. A complaint had been received just before we did this review. The manager was asked to investigate the allegations made. The manager was aware of the concerns and had already taken action. From all the above we believe the home still gives people that live there a good quality of care from properly trained staff and by an experienced registered manager. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30 June 2010. However, we can inspect the service at any time if we have concerns about the quality of care given or the safety of people living at the home. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!