Inspection on 17/02/10 for Glenkealey Residential Home

This is the latest available inspection report for this service, carried out on 17th February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Glenkealey Residential Home 11/12/07

Extracts from inspection reports are licensed from CQC, this page was updated on 28/03/2010.

Annual service review Name of Service: Glenkealey Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judy Hill Date of this annual service review: 0 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Upper Hermosa Road Teignmouth Devon TQ14 9JW 01626774214 01626774214 glenkealey@saffroncare.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Saffron Care Ltd Number of places (if applicable): Under 65 Over 65 0 15 The maximum number of service users who can be accommodated is 15. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Glenkealey Residential Home is registered to provide accommodation and care for a maximum of fifteen people who are elderly. The current owners, Saffron Care Limited, brought the business as a going concern and were registered in July 2007. The registered manager is Stephanie Kent. Information about the service is available in a Statement of Purpose and a Service Users Guide. Copies of previous inspection reports can be found on the CQC Website. Annual Service Review Page 2 of 6 1 7 0 2 2 0 0 9 The home is situated in a residential area of Teignmouth, it is on a bus route and is less than a mile from the town centre, railway station and beach. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys that were completed and returned to us by nine of the people who use the service, two members of staff and two people who are involved with the residents in a professional capacity. Information we have about how the service has managed any complaints and allegations. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The report of the last key inspection. This inspection included an unannounced site visit that was carried out on 17th February 2009 and the quality rating awarded was Good, 2 stars. What has this told us about the service? The registered manager completed and returned an Annual Quality Assurance Assessment to us. The information included was clearly presented and gave us the information we needed for the purposes of this Annual Service Review. The AQAA tells us that improvements have been made to the premises, to the recording of information and to the provision of social, recreational and occupational activities for the residents and that further improvements are planned. We received completed surveys from nine of the people who use the service. Assistance had been given by the same person, who is an advocate and friend to some of the residents and not a member of the staff team. The information that we received from the residents surveys was largely very positive. People told us that they were happy with the care provided, that the staff were helpful and that the meals served were to their liking. People also told us that they would know who to talk to if they were not happy with any aspect of the service. Two people said that they would like a change of room, one because she would like to be on a lower floor and one because their room was a little too small. We were told that general repairs to the premises could be a little slow. These include making adjustments to a bedroom door so that the occupant can use it without assistance and improving access to the garden. We received two completed surveys from the staff. These told us that staff recruitment practices and the provision of staff training was generally good, but that there was some room for improvement. We were also told that the staffing levels were sometime a little low. Annual Service Review Page 4 of 6 We received two completed surveys from GPs who visit the home. Both were positive on one respondent told us that the manager and staff were always professional and caring. The Care Quality Commission have not received any complaints or concerns about this service. The AQAA tells us that two complaints have been received by the home and that both of these were resolved within 28 days. One safeguarding adults referral has been made. This was reported to the Adult Protection Team and to the Care Quality Commission by the registered manager. The registered service providers and the registered manager have taken appropriate action in reporting this matter, in protecting the resident involved and by co-operated fully with the on-going investigation. The home does send the Care Quality Commission Regulation 37 Notifications following the death of a resident and of accidents and other negative incidents that occur. We reviewed the last key inspection report, which told us that three requirements and five recommendations had been made. Two of the requirements and one of the recommendations were about delays in on-going maintenance work, which the AQAA tells us the home is dealing with. One requirement and one recommendation were about the need to check prescribed medicines records on a regular basis, which is now being done. One recommendation was about the need to ensure that people have access to the homes Statement of Purpose and this has been dealt with. Two recommendations were about the need to improve staff training and qualifications and the AQAA tells us that these issues are being dealt with. The quality rating awarded to Glenkealey following the last key inspection, which was carried out in February 2009, assessed the quality of the service to be good, 2 stars. This Annual Service Review has not changed our opinion of this service and we still consider the quality outcomes for the people who live at Glenkealey to be good. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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