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Inspection on 30/03/10 for Greenhill Grange Residential Home

Also see our care home review for Greenhill Grange Residential Home for more information

This is the latest available inspection report for this service, carried out on 30th March 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Greenhill Grange Residential Home The quality rating for this care home is: The rating was made on: two star good service 0 9 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David Smith Date of this annual service review: 2 5 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service Address of service: Catherston Close Frome Somerset BA11 4HR 01373471688 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Greenhill Grange Residential Home Ltd Number of places (if applicable): Under 65 Over 65 0 25 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Greenhill Grange is a purposefully adapted and extended home situated in a residential area of Frome. The home is set in its own very pleasant gardens, with car parking. The home has extensive countryside views from its communal rooms. It is registered with us to provide care for up to 25 older people requiring assistance with personal care. This is a family run business with Mr Twohig and his son responsible for maintenance, gardening and driving duties. Mrs Twohig is the Registered Manager, and responsible for day-to-day management of the home. Mrs Twohigs daughter, a registered nurse and manager of a nearby nursing home, also assists Mrs Twohig with staff training and management areas of the home. 0 9 0 3 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people at Greenhill Grange. It also gave us some numerical information. Surveys completed by the people who live in the home. Information we have about how the home has managed any complaints. What the home has told us about significant things that have happened, these are called notifications and are a legal requirement. The outcome of the last key inspection we carried out in March 2009. What other people have told us about the home. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that Greenhill Grange is still providing a good service. The home state in their AQAA that they make sure they listen to the views of the people who live here. Views are gained at reviews, at regular residents meetings and there is regular input from both family members and other people who may advocate for those living in the home. They have made the following changes as a result of listening to the people who live at the home; they have made changes to activities offered to people outside of the home, they now use dial-a-ride for transport as this is more cost effective and changes to the homes menu have been made. Other improvements they have made in the home noted in the AQAA include: some of the homes policies and procedures have been updated, a new central heating system and cooker has been installed, new trees, shrubbery and garden furniture purchased, staff have been provided with additional training and with new uniforms. They also know what further improvements they wish to make; they wish to try and reduce the amount of clinical waste which has an effect on the environment, continue with the training sessions planned for staff, replacing the floor in the laundry and continuing to refurbish other areas of the home. Annual Service Review Page 3 of 5 Five people who live in the home completed a survey for us. They told us they receive the care and support they need, staff are available when they need them and staff listen to them and act on what they say. There are activities people can take part in if they wish and the meals at the home are very good. People know who to speak to if they are not happy and they know how to make a complaint should they wish to. When asked what the home does well one person said the home provides everything I want, the support I receive is first class. Other comments included: the staff are very friendly and there are plenty of activities, it has a very good family atmosphere and lovely staff and they take good care of us, Im very happy here. Two relatives wrote to us; both are very happy with the care and support provided to their relative. One person told us the staff are consistently kind and cheerful, they orientate their care with a knowledge and understanding of the personality and specific needs of the individual. [The home] provides an exemplary caring environment. Another said we visit often...the staff are always very caring and kind. [My relative] has always been very happy. Following the last Key Inspection in March 2009, we made these judgements regarding the quality of the service provided at Greenhill Grange: Choice of Home, Health and Personal Care, Daily Life and Social Activities, Complaints and Protection, Environment, Staffing and Management and Administration were all rated as good. The overall rating of the home was 2 star good. There have been no complaints to the home in the last 12 months; we have not had any concerns or complaints direct regarding the home. The home continues to let us know about things that have happened since our last Key Inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who live at Greenhill Grange. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a full review of the service by 9/03/12. However we can inspect Greenhill Grange at any time if we have concerns about the quality of the service or the safety of the people who live here. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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