Inspection on 07/08/09 for Greycliffe Residential Care Home

This is the latest available inspection report for this service, carried out on 7th August 2009.

CQC found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Extracts from inspection reports are licensed from CQC, this page was updated on 15/11/2009.

Annual service review Name of Service: Greycliffe Residential Care Home The quality rating for this care home is: The rating was made on: two star good service 2 9 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 0 7 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Lower Warberry Road Torquay Devon TQ1 1QY 01803292106 01803292102 greycliffe@btconnect.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Greycliffe Limited Number of places (if applicable): Under 65 Over 65 0 0 25 25 The maximum number of service users who can be accommodated is 25. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are are within the following categories: Dementia aged 65 years and over on admission (Code DE(E)) Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Greycliffe is a detached house in a quiet residential area, about half a mile from central Torquay. The home is registered to provide care for up to 25 elderly people over the age of 65, who may have a dementia. There are 23 bedrooms, 19 of which have en suite toilet facilities, and some others Annual Service Review Page 2 of 6 No 2 9 0 9 2 0 0 8 have a private bathroom adjacent. Seven of the bedrooms are on the ground floor. There is a stair lift to the first floor. There are five further steps to some of the bedrooms. There are two communal bathrooms, one with a walk-in shower, and one with a bath with a hoist, as well as a shower cubicle. There is easy access to the patio and the pleasant secluded garden. There is parking for visitors. The home has a vehicle to provide transport for residents. At the time of this inspection, fees ranged from £450 to £540, depending on the room and facilities, and care needs. A lower rate for respite care may be arranged. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? To complete this Annual service review we asked the home to complete an Annual Quality Assurance Assessment (AQAA). This gave us information about the way the home is run, and improvements they have made or plan to make since their last inspection. We sent questionnaires to people living or working at the home to get their opinions about what it is like. We also sent questionnaires to local Health professionals who visit the home regularly. We looked at all the information we have recieved about the home since their last inspection. We looked at how well the home notify us about incidents or changes at the home. We look at the way they have resolved any complaints. We looked at the last inspection report and how well they have addressed any issues raised. This helps us to get a good idea of what the home is like. What has this told us about the service? The homes Aqaa was comprehensive and gave us all the information we had asked for. The information showed us the home may have improved its rating since their last Inspection. The home told us that since the last inspection they have offered a discounted toiletries service to people at the home in conjunction with a local chemist; reviewed the activities programme; continued with the volunteer visits and also pet therapy visits; provided local outings via a local taxi service; sought to find activities that men living at the home would enjoy; provided cool jugs to keep drinks at the right temperature for people; purchased new floor games and new garden furniture; improved their person centred approach to care planning; introduced a number of aids and new policies; doors to communal bathrooms and toilets have been painted in a different colour to aid recognition; renovated the Kitchen; replaced some furnishings, handbasins and carpets; incorporated a mental health asessment as a part of the preadmission process; produced an admission information pack; produced a bereavement brochure and improved the homes end of life strategy; increased in house training for staff; completed an assessment for Infection control; ensured everyone admitted to the home has a falls and nutritional risk assessment completed; purchased a folding bed for overnight visitors; promoted the homes whistleblowing policy and procedures; installed magnetic door stops; purchased a digital camera for staff and people living at the home to use; improved training records; expanded the senior team; facilitated the staff to write reports and provided daily activity sessions including time spent with people who are very frail. Annual Service Review Page 4 of 6 They have also told us they plan to produce a newsletter for the home and purchase a flat screen Tv for the lounge; provide an orientation board and gather information on peoples life histories prior to admission; redecorate communal areas; possible installation of a shft lift; provide new lounge and dining chairs; upgrade their website; review the system for the labelling of clothes; install sun blinds in the main lounge windows; and revise their supervision process. The home have told us that they have received one complaint since their last inspection, which was resolved. People who completed questionnaires about the home told us they were happy with the service. People said: Makes it feel like a home and not an institution. The staff are always there but do not over interfere, so makes the atmosphere very homely and very friendly. The home offers a kind and caring home for my relative. The staff are cery friendly, helpful and suportive and the managers are excellent. The care given is very extensive, very detailed records seem to be kept. We are kept well informed by them. The staff and management are always welcoming and helpful. They create a real family feeling within the home. We have no problems or worries at all and have only praise for every member of staff. What are we going to do as a result of this annual service review? We will do a key Inspection by 29th September 2010. However we can visit the home at any time if wehave concerns about the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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