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Inspection on 02/10/09 for Hadley Place Residential Home

Also see our care home review for Hadley Place Residential Home for more information

This is the latest available inspection report for this service, carried out on 2nd October 2009.

CQC found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Hadley Place Residential Home The quality rating for this care home is: The rating was made on: two star good service 0 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Beverly Hill Date of this annual service review: 0 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 301-305 Anlaby Road Hull East Yorkshire HU3 2SB 01482212444 F/P01482212444 glaing@thearchesltd.karoo.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Hadley Place Limited Number of places (if applicable): Under 65 Over 65 0 0 0 29 6 29 Care to be provided for 6 named service users (names on CSCI files) in category MD who are under 65 years of age. One named service user under pensionable age can be cared for at the home . Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hadley Place is situated on Anlaby Road approximately a mile from Kingston upon Hull City centre, offering residential accommodation for a maximum of twenty-nine people including six people with a mental disorder who may be under the age of 65years. Accommodation is available over four floors and a passenger lift accesses three of Annual Service Review Page 2 of 6 0 3 1 0 2 0 0 8 these. The forth floor is accessed by stairs and is for more ambulant people. The home has twenty-one single bedrooms and four shared rooms. A number of the single rooms are en-suite. Communal rooms consist of three lounges, two of which are situated on the first floor, a small sun room and a dining room. There is also an additional small room leading from the dining room set up with an extra table and chairs. An area at the rear of the home has been arranged for residents wishing to smoke. The home has a walk-in shower room and two unassisted bathrooms. There are sufficient toilets throughout, which are close to communal areas. To the rear of the home there is a small patio area with garden furniture and a ramp for wheel chair access to the back door. There is secure car parking for approximately nine cars. The weekly fees range between 324.50 and 359.50 pounds. Additional charges include hairdressing, chiropody, toiletries, newspapers/magazines and trips out. Information about the home is included in the statement of purpose and service user guide, which are located in the home and distributed to potential residents. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We did not receive the annual quality assurance assessment (AQAA) at the date required, as the registered manager had been unavailable for a few months. We extended the timescale and when we did receive it, the AQAA was detailed and we obtained good information from it. We received three surveys from people that live in the home, all of which had been completed with the help of care staff. We also received eight surveys from staff members and one from a visiting professional. People told us they were happy with the care they received and that staff were available and listened to them, always. Comments were, the home meets my needs and staff always listen and always try to do their best. When asked what the home does well, one person stated, the food is good but there is not always enough. The same person also wanted to have more outings into the community. Staff commented that they would like to provide more activities for residents but staffing issues prevented this. These points were mentioned to the registered manager to check out. The homes AQAA states that a new, smaller vehicle with disabled access has been purchased to enable trips out in the community and staff recognise they may have to provide more one to one outings for people. When asked what the home does well, a health professional stated, they provide a high level of individualised care for the residents. They also said that staff always Annual Service Review Page 4 of 6 contacted them for advice when required and acted on it to meet peoples needs. Staff told us they received the training they required and that they were provided with information that kept them up to date with peoples needs either, always or usually. Some staff said that training updates in some areas had lapsed. One staff member thought that the sharing of information in the home always worked well, whilst others stated this could be improved. We spoke to the registered manager about these issues and she confirmed courses had been booked to address a shortfall in training updates and staff meetings were planned to ensure communication improves. The AQAA told us that five out of twenty-one care staff had gained a National Vocational Qualification (NVQ) in care at level 2 and 3. This equates to 23 percent. The home needs to aim for 50 percent of staff trained to this level. It is acknowledged that staff turnover, although low, has affected NVQ figures. Comments from staff told us that the managers absence has affected how supported they feel. When asked if they meet with their line manager and receive enough support, two staff said this was, often, five said, sometimes and one person said, never. The registered manager is now back in post so this should improve. When we spoke with the manager, she confirmed her first week back had been spent having meetings with staff and planning training. Surveys told us there was sufficient staff either, usually or sometimes. The perception of staff shortages by some will need to be checked out and addressed. However, staff commented that they enjoyed their jobs, looked after residents well and tried to meet all their needs, we try to make sure the residents are as happy as possible, the residents get most of the care they need and we are considerate to residents needs. Two staff commented that cleanliness of the home could be improved. However, we have not received any complaints about the home since the last inspection and people said in surveys that they knew how to make a complaint and who to speak with if they were unhappy with anything. The AQAA stated that the proprietors were looking into new flooring for some bedrooms and industrial carpet cleaners had been purchased. The registered manager always tells us about important things that happen in the home. This enables us to monitor things and check out how incidents are managed. What are we going to do as a result of this annual service review? We think the quality of the home might have remained the same since the last key inspection. We will do a key inspection by 3rd October 2010 to review our assessment of the home. We will continue to monitor the home. We are confident that now the registered manager has returned, the shortfalls identified above will be addressed quickly. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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