Inspection on 30/12/09 for Honeysuckle House

This is the latest available inspection report for this service, carried out on 30th December 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Extracts from inspection reports are licensed from CQC, this page was updated on 28/03/2010.

Annual service review Name of Service: Honeysuckle House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kevan Royston Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 10/12 Greystoke Place New South Promenade Blackpool Lancashire FY4 1NR 01253341325 01253341325 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Agnes Charity Ascroft Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Sheridan Care Limited Number of places (if applicable): Under 65 Over 65 25 0 0 25 The registered person may provide the following categories of service only. Care home only - code PC, to people of the following gender:- Either. Whose primary care needs on admission to the home are within the following categories: - Old age not falling within any other category - Code OP, Dementia - DE. The maximum number of people who can be accommodated is: 25 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Glengarry rest home is registered to accommodate twenty-five older persons It is situated in close proximity of Blackpool promenade and local facilities such as shops, Annual Service Review Page 2 of 6 tram routes and other community facilities. The home provides two lounges. There is a large separate dining room, and parking spaces for approximately three cars are available at the front of the building. There is limited garden space although there is a small yard area at the rear. The home has a passenger lift, and provides laundry service for the residents. The home has twenty-one single bedrooms, four of which have en-suite and there are two double bedrooms. There are five bathing shower facilities in the home. There is a statement of Purpose/Service user Guide, which is given to all prospective residents. This written information explains the care service that is offered, who the owners and staff are and what the resident can expect if he or she decides to live at the home. The fees for the home range from are £303.00 £370.00 per week. Extra charges at the home are for hairdressing, toiletries and chiropody, which vary. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The annual service review for Honeysuckle House included the following : The last key inspection was undertaken on 28/11/07 when it received the quality rating of 2*. The person in charge was asked to complete an Annual Quality Assurance Assessment (AQAA) by us. The AQAA is a self-assessment and Data set, which providers are asked to complete each year and is one of the main ways that we can obtain information about how they are meeting the outcomes for people using the service. Completion of the AQAA gives providers the opportunity to tell us about their service and how well they think they are performing. This information allows us to develop a picture of the service being provided and target our inspection activity. Surveys were returned to us by people living in the home and staff, giving us their views about what it is like living at Honeysuckle House. What the manager has told us about things that have happened in the home, these are called notifications and are a legal requirement. Information from previous inspections and any information received from organisations since the last inspection. What has this told us about the service? The manager of Honeysuckle House completed the AQAA and sent it to us. The information provided was clear and showed us how the service was meeting the expectations and outcomes for people living at the home. The AQAA was detailed, clear and included what they did well and how they could improve the service. We received surveys from staff and people who live at the home asking them for their views on how the home is run. Although we received little response comments we did receive were positive and included, We ensure the residents have a comfortable stay and they are well cared for, And from a person who lives at the home, The staff are very cheerful and helpful. Evidence from the last inspection report, what the manager tells us in the AQAA and comments from surveys returned, confirm equality and diversity issues are promoted within the home through discussion and formal training. This is to ensure residents are treated with dignity, respect and as an individual. One person who lives at the home wrote,They have no favorites and are polite and respectful. One member of staff wrote, We do attend training in equality and diversity issues. The manager tells us in the AQAA the admission procedure is clear and potential residents are assessed by professional senior members of staff, to ensure they get a clear picture of each persons capabilities. Information from the AQAA tells us of how they have redesigned the Statement of Purpose (brochure) and give every potential Annual Service Review Page 4 of 6 resident and family a welcome pack, to make sure they have all the information available about the home. One person who lives at the home wrote about the admission procedure, Yes I received enough information. Also a staff member wrote, We ensure residents are comfortable and relaxed. A care plan is obtained from residents who are funded by Social Services before any one moves into the home ensuring they have all the correct information. Improvements have been made to the inside and outside of the building to ensure the comfort and safety of the people who live at the home is continuously maintained. The manager informs us in the AQAA about these improvements which include, communal areas are brighter with new modern lighting installed, new tables and chairs are now in the dining room and the decoration of the home continues to be ongoing. One person who lives at the home wrote, Its very nice. Training and development of staff continues to be a priority for the owner and manager, to ensure they have the skills and competencies to provide the support people who live at the home need. Information from previous inspection reports, the AQAA and staff surveys confirm this. One staff member wrote, We are encouraged to attend courses. The manager tells us of the high percentage of staff (over 50 ) who completed a National Vocational Qualification (NVQ) to level 2 which is a recognised qualification for people who work in care homes. Some staff are working towards level 3 and 4 NVQ. The owner tells us in the AQAA in order to improve a wider range of training some senior personnel are qualified to provide training in, Moving and Handling, and Action Against abuse. One staff member wrote, It helps having people in house to provide training. Since the last inspection the manager has kept us informed of any issues that have happened and how they have been dealt with. The owner,manager and staff continue to provide a good service to people who live at the home and improve outcomes for everyone at the Honeysuckle House. What are we going to do as a result of this annual service review? We will continue to monitor information about Honeysuckle House and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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