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Inspection on 09/03/10 for Hope House

Also see our care home review for Hope House for more information

This is the latest available inspection report for this service, carried out on 9th March 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Hope House The quality rating for this care home is: The rating was made on: three star excellent service 0 9 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tina Burns Date of this annual service review: 1 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: No 1 Hope House Wainwright Way, Grange Farm Kesgrave Ipswich Suffolk IP5 2WS 01473636541 01473611782 hope.house@optua.org.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Maureen Elizabeth Withey Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Optua (East Anglia) Number of places (if applicable): Under 65 Over 65 4 4 0 0 The home only accomodates people in the following age range - 18-30 years. The home only accomodates young people who have both a learning disability and a physical disability. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hope House registered as a care home for younger adults in March 2002 and provides residential care for four young people with profound / multiple physical and learning disabilities. Although the care is provided by the charitable organisation Optua Annual Service Review Page 2 of 6 0 9 0 3 2 0 0 9 (formerly known as Rethink Disability) the property is owned and maintained by Orbit Housing Association. Hope House is situated at the end of a cul-de-sac in Kesgrave, Ipswich, close to shops, services, and facilities. It is purpose built with all accommodation on the ground floor. It has its own minibus for transport purposes, and there are local bus services within walking distance of the home. Each service user is provided with a private wellequipped single bedroom and en-suite facilities are shared between two service users of the same gender. The home has been designed, furnished and equipped for young people with physical disabilities, based on specialist advice. It has ceiling tracking, hoisting equipment, and specialist bathroom and toilet facilities designed to meet the needs of people with physical disabilities. Hope House is small, accessible, and homely in appearance. Communal areas are open plan and include a kitchen, dining area, lounge and conservatory. There is also a small sensory room and ball pool. At the time of last key inspection fees were £1719.05 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? Our last key inspection on the 9th March 2009 judged the two outcome groups Personal and Healthcare Support and Staffing as excellent. The remaining six outcome groups were assessed as good. Consequently the overall rating was assessed as 3 Star Excellent. The homes annual quality assurance assessment (AQAA) was returned when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service, they have good self monitoring systems in place and they know what they do well and where they can make improvements. We received completed surveys from four relatives, eight staff and four professionals. They confirmed that people receive a high standard of care and support and raised no concerns. Comments we received from professionals include; They take on board all advice given, The carers are always respectful of the young peoples privacy and dignity and They seek advice and support appropriately. Comments we received from relatives include; Staff do a great job, Gives a high quality of care and We are very happy with all care staff, the services they provide and the facilities that are available. Annual Service Review Page 4 of 6 Staff that completed surveys told us that they they receive up to date information about the needs of the people they support. They also told us that their recruitment was done fairly and thoroughly and the feedback about supervision, training and development was good. Since the last inspection The Commission has not received any complaints or concerns. The AQAA tells us that the service received three formal complaints, two of which were upheld. There has been nil safeguarding referrals relating to this service. The manager works well with us and keeps us informed about things that happen at the home. They have shown us that they manage and respond to incidents well. What are we going to do as a result of this annual service review? As a result of this review we have not changed our inspection plan and intend to do a key inspection by 8th March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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