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Inspection on 15/03/10 for Longcliffe Nursing Home

Also see our care home review for Longcliffe Nursing Home for more information

This is the latest available inspection report for this service, carried out on 15th March 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Longcliffe Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Cowley Date of this annual service review: 0 3 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 300 Nanapantan Road Loughborough Leicestershire LE11 3YE 01509236256 01509266379 longcliffenursinghome@daisybroadband.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Shankar Leicester Ltd Number of places (if applicable): Under 65 Over 65 0 0 42 42 No one falling within category OP may be admitted into the Longcliffe Nursing Home there are 42 persons of category OP already accommodated within this home. No one falling within category PD(E) may be admitted into Longcliffe Nursing Home where there are 42 persons of category PD(E) already accommodated within this home. No person to be admitted to Longcliffe Nursing Home in categories OP or PD(E) when 42 persons in total of these categories/combined categories are already accommodated in this home. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Longcliffe Nursing Home is situated in the rural village of Nanpantan on the edge of Charnwood Forest. It is registered to accommodate 42 older people, some of whom have physical disabilities. Annual Service Review Page 2 of 6 None 1 2 0 2 2 0 0 9 The property, an old coaching inn, has both single and double bedrooms. It is on two floors with a passenger lift for access. Two singles and one double bedroom have ensuite facilities. There are two lounges and dining room. At the rear of the property is a secluded garden area with seating, and a car park. The home is staffed by qualified nurses and carers. There are good local transport links, and shops and a pub nearby. The fees are negotiable depending on care needs. There are additional charges for hairdressing, chiropody, holidays, and newspapers. Further information about the home is available from the Manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the main information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Since the last inspection a new Manager has been appointed. She is currently applying to CQC for registration. She arranges meetings for residents and visitors every three months so they can have a say in how the home is run. A programme of refurbishment is underway. Bedrooms and lounges are in the process of being redecorated. New furniture has been purchased for communal areas and some bedrooms. A flat screen TV has been installed and a loop system for the deaf. The Providers have also purchased a Wii console and two computers for the residents to use. The home has the majority of policies and procedures recommended by CQC. However their AQAA showed that policies and procedures are still needed for the prevention and control of infection, and for staff induction and foundation training. These should be put in place. (The home has since informed us these policies have been written and implemented.) Seven service users returned surveys to us. All respondents praised the home, the Annual Service Review Page 4 of 6 food, the staff, and the care provided. One respondent told us, I am satisfied with everything they do for me here. This is the next best place to home. Another commented, The home is perfect as far as I am concerned. One respondent said, I would like a cup of tea early in the morning. In response to this comment staff should ensure that all residents are satisfied with the arrangements for early morning tea. If not, changes should be made so residents have their early morning tea when they want it. (The home has since informed us that early morning tea is now offered routinely to all residnets who want it.) We received two staff surveys about Longcliffe. Both respondents made positive comments about all aspects of the service. These included, We have a new Manager who is very good, I feel the care given is very good overall, and I would be happy for my relative to come here. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the risk level of the service. We will have more information about this when the new registration and inspection system in confirmed under the Health and Social Care Act 2008. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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