Inspection on 30/07/09 for Longview
Also see our care home review for Longview for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 30th July 2009.
CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Each prospective resident is assessed to make sure the providers are able to meet their needs, preferences and choices. Each resident also has a care plan that summarises their needs and the care and support required. Wherever possible residents are encouraged to direct their own care and it is evident that trusting and meaningful relationships have been established between the residents and staff. Visitors are also positive about the standards of care and support provided and one described the care as wonderful. Residents health needs are well met and medical services are promptly accessed when required. Suitable arrangements are in place to manage prescribed medicines in order that residents health is promoted. Residents are offered a varied and stimulating lifestyle that reflects their preferences and choices. Visiting arrangements at the home are flexible and visitors commented staff always warmly welcomed them. A varied and nutritional diet is in place that reflects the individual residents preferences and choices and promote healthy living. Suitable arrangements are in place to deal with complaints and to protect residents from abuse. Residents and visitors said there are no barriers to raising any concerns. Any allegations or issues about abuse are taken seriously and referred to the statutory authorities for investigation. The home is maintained to the required standard and the furniture, furnishings and fitting are domestic in nature wherever possible. The home is regularly maintained and a programme of redecoration is in place. Residents and visitors said they were very satisfied with the facilities provided and all were very pleased about their individual bedrooms that are also maintained to a good standard. Many have also been personalised by the occupant. Residents and visitors stated good standard of hygiene and cleanliness are maintained at all times. The staff is well trained and good team work arrangements are in place. The staff said that good support arrangements are also in place and advice, guidance and assistance is readily available each day and night. Visitors and residents clearly have confidence in the staff and the manner in which they undertake their duties. Appropriate management arrangements are in place and the providers are suitably experienced. The registered persons also take an active part in the care and support provided. Visitors and residents had confidence in the management arrangements. A range of measures is in place to promote safe working practices and to minimise risks to residents and staff.
What has improved since the last inspection?
The providers have continued to improve and develop the care planning arrangements to make sure that staff are provided with good information about residents needs, preferences and choices. The providers have also developed the range of activities available to residents at the home in order maximise stimulation and a varied lifestyle. The providers have continued to improve and develop the quality assurance measures in order that they can reliably assess the quality of the services and facilities provided. All of the requirements listed in the previous report have been completed. Medication records are now to a good standard and automatic hot water control valves have been fitted to all taps. Evidence to indicate that a comprehensive induction training programme is given to all new staff was made available.
What the care home could do better:
Some general policies and procedures require an update to include the contact details of this Commission. Include the address of the Department of Adult Care and Support within the complaints procedure. When hand written entries are made to the medication administration record, these should be accompanied by two signatures to confirm accuracy.