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Inspection on 07/12/09 for Lulworth Residential Home

Also see our care home review for Lulworth Residential Home for more information

This is the latest available inspection report for this service, carried out on 7th December 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Lulworth Residential Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Justine Williams Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Lulworth House Queens Avenue Maidstone Kent ME16 0EN 01622683231 Telephone number: Fax number: Email address: Provider web address:   lulworth.house@nellsar.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: Nellsar Ltd Number of places (if applicable): Under 65 Over 65 42 42 0 0 The maximum number of service users who can be accommodated is: 42 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Dementia - DE Mental Disorder, excluding learning disability or dementia - MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lulworth Residential Home occupies a large detached property located in a quiet residential area of Maidstone within easy reach of the main road into the town and the M20 motorway. Local shops are nearby and the centre of Maidstone is approximately one mile away. Accommodation is provided on three levels with two shaft lifts giving access to upper floors. The home has a garden surrounding the property with a patio Annual Service Review Page 2 of 6 area. Four of the bedrooms are equipped with en suite facilities. There are two lounge areas, a sun lounge and dining room all located on the ground floor. The home was substantially renovated and extended in 2003 when a new wing was added. The Home has a registered manager, deputy manager, and a team of carers. The Home also employs an activities co-ordinator, kitchen and domestic staff an administrator and a maintenance man. At the inspection conducted in November 2007 the fees ranged from £401.26 to £525.00 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. A telephone conversation with the manager. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very clear and detailed and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they have plans in place to maintain the high standards and to continually develop the service. Some of these plans include redecorating the dining room, individualising each bathroom, planting a vegetable garden, and developing a news letter for families and friends of the residents. The home made plans to improve over the last 12 months and among those achieved are that staff have been trained in the Mental Capacity Act, a designated person has been assigned for any safeguarding issues, the dining room and laundry room have been redecorated and items of furniture have been replaced, 2 new showers have been installed. Activities have been increased and relatives have been involved in organising and suggesting activities. Access to complementary therapies has been organised for residents. At the last inspection 2 areas were identified as needing to be improved, one of which was a statutory requirement. This was to ensure the heating could be controlled in the residents own bedrooms, thermostats have been fitted to the radiators and the heating has just been serviced to ensure residents can control the heating in their own rooms. Annual Service Review Page 4 of 6 The other area for improvement was to expand on the risk assessments. The manager stated that care plans have been altered and risk assessment is now a cornerstone of how the individualised plans are now written. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 6th November 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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