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Inspection on 24/09/09 for Natalie House

Also see our care home review for Natalie House for more information

This is the latest available inspection report for this service, carried out on 24th September 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Natalie House The quality rating for this care home is: The rating was made on: two star good service 2 9 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nick Morrison Date of this annual service review: 2 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 34 - 36 St Marys Road St Marys Southampton Hampshire SO14 0BG 02380220580 02380220580 lee.comach@homegroup.org.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : past or present alcohol dependence past or present drug dependence mental disorder, excluding learning disability or dementia Conditions of registration: Home Group Limited Number of places (if applicable): Under 65 Over 65 10 10 10 0 0 0 The maximum number of service users to be accommodated is 10 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Past or present alcohol dependence (A) Past or present drug dependence(D) Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Natalie House is a ten-bedded residential project, which provides accommodation to single men and women with enduring mental health problems. Support is provided 24 hours a day throughout the week. Accommodation is of a hostel model and is provided Annual Service Review Page 2 of 6 2 9 0 9 2 0 0 8 over three floors, lower ground and first floor providing the ten single bedrooms each with shower / WC en suites, and the ground floor, which provides the communal areas and staff office. The property would not be suited to people who are wheelchair dependent as access is poor. There is a communal kitchen/dining room, two lounges and a meeting room. Outside there is a large enclosed garden to the rear of the property. There are close links and specialist support available from the Southampton Community Mental Health services, supportive outreach services and the Department of Psychiatry. The home is situated in the city of Southampton in an area called St. Marys, which is residential and is also close to local shops and amenities and a short distance to the centre of Southampton. The service does not intend to provide drug/alcohol residential rehabilitation in-house, but may admit service users who have these needs identified secondary to mental health problems, and support such residents to attend community rehabilitation services. There is no intention for residents to be accommodated long term, as the main aim of the service is to enable residents to re-gain and learn new independent living skills and to move on into move independent living/lifestyles, with appropriate support packages. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. We sent out written surveys and received six responses from people who use the service, five from staff who work in the service and one froma healthcare professional invovled with the service. What has this told us about the service? The service returned the AQAA, which contains the information we requested. This gives details of how the service monitors its performance and the planned changes and improvements it intends to make. The service continues to identify necessary improvements and to address them. People who use the service are involved in this process. The AQAA told us that the service was planning to improve activities provided, improving the assessment process and the involvement of service suers in the homes recruitment process. It also told us improvements had already been made in the smoking arrangements for people living in the home and in addressing the individual cultural needs of people. Service users told us food and activities in the home were good. Staff told us they thought there could be an improvement to the consistency of activities provided in the home. The healthcare professional told us the home is good at supporting people to develop and to move on with their lives. What are we going to do as a result of this annual service review? We will not be rearranging our inspection schedule and will carry out a key inspection by 24th September 2010. However, we can visit the service at any time if this is needed. Annual Service Review Page 4 of 6 Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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