Please wait

Inspection on 05/11/09 for Nayland House Care Home

Also see our care home review for Nayland House Care Home for more information

This is the latest available inspection report for this service, carried out on 5th November 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Nayland House Care Home The quality rating for this care home is: The rating was made on: two star good service 0 3 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Vicky Dutton Date of this annual service review: 0 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Nayland House Off Bear Street Nayland Colchester Essex CO6 4LA 01206263199 01206264019 naylandhouse@schealthcare.co.uk www.southerncrosshealthcare.co.uk Ashbourne Boss Limited Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Lutchmee Engutsamy Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 54 0 0 54 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Nayland House is owned by Southern Cross Healthcare and is registered to provide care for 54 older people who may also have a diagnosis of dementia. The home provides respite care as well as 24-hour long-term care. The home has been decorated and furnished throughout to a high standard. All bedrooms are for single occupancy, with en-suite toilet facilities. All areas of the home and surrounding gardens can be accessed via passenger lift, stairwells and ramps. The gardens and courtyards have been landscaped and planted to create places of interest throughout the year. The Annual Service Review Page 2 of 6 Manager Lutchmee Engutsamy registered. 0 3 1 2 2 0 0 8 home has a Statement of Purpose, Service Users Guide and a Southern Cross Healthcare brochure providing information for prospective service users, these are available on request. The current fee to reside in the home ranges from £577.38 to £608.00 per week. Additional charges which are not covered by the fees include hairdressing, chiropody, manicures, toiletries, magazines and papers. The above information about fees was correct at the time of the last key inspection. People considering moving to this home may wish to obtain more up to date information from the care home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool that providers are required by law to complete. It focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. * Surveys returned to us by people using the service and from other people with an interest in the service. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection report. * What other people have told us about the service. * We had a telephone conversation with the manager at Nayland House to discuss some specific issues. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA was satisfactorily completed and gave us all the information we asked for. The AQAA told us what improvements have been made in the previous year. For example: Garden areas have been developed for the benefit of residents. Internal decoration has taken place and some new furnishings provided. This shows that the provider is committed to maintaining good standards of accommodation. Other improvements include introducing a system to ensure residents are cared for safely at night, and the introduction of a Whats On! Newsletter to keep people up to date with events and activities. The AQAA also recognised where the home can continue to improve such as encouraging families to be more involved in care planning and reviews and improving staff understanding of care planning. We looked at all the information in the AQAA and our judgement is that overall the home is still providing a good service, and that they know what further improvements they need to make. The previous key inspection report highlighted that the home had good procedures in place to ensure that people have the opportunity to express their views about the service, and to be listened to. The AQAA confirmed changes that had been made as a result of listening to peoples views, such as providing gardening opportunities. This shows that people continue to be encouraged and offered opportunities to to express their views and influence the service. Annual Service Review Page 4 of 6 People living in the home have previously told us that they are pleased with the service and happy living in the home. As part of this annual service review we sent surveys to fifteen people living at the home to seek their views. Nine were returned to us. Surveys showed that people are still generally happy with the service they are receiving. People felt that they were offered the care and support that they needed. People made positive comments such as: They provide good food and care. I am happy living at Nayland Care Home, Very friendly and competent staff. There are always enough on shift to cover the work plus any other duties, and, There is good general care and good food. A relative said, I am extremely impressed with the level of care my [relative] receives. I feel that the staff dont just do a job but really care about the residents, another that the home did well in Taking care of all the residents and their diverse needs. Some people told us what they thought the home could do better, such as looking at the timing of breakfast. We fed back these comments to the manager. We received surveys back from two visiting professionals. Again comments were positive such as, Good personalised care, good well motivated staff and good relationship with GP surgery, Overall an excellent home, and Nayland house offer a good service to service users, relatives, visitors and professional people that visit the home. On surveys people said that they knew who to talk to informally and how to make a complaint. The AQAA confirmed that the homes complaints procedure was on display and freely available to people. The AQAA said that one complaint had been received in the last 12 months. No concerns have been raised with us (CQC) about the service in the last 12 months. A visiting professional said, The staff are responsive to clients, visitors, professionals concerns or queries. These are dealt with in a professional way. Three members of staff returned surveys to us. They were positive about their role, felt that the care offered to residents was good, and indicated that a good range of training opportunities were provided. Staff felt that the home had improved and made comments such as, The staff are more knowledgeable of how the home is run. There is much improvement with staff working as a team, and, Since working here I have noticed a big improvement in the total atmosphere of the home. When we spoke to the manager they had a good awareness of how the home was functioning, and felt that things were going well. They are keen that the home continues to develop and improve on the service offered. The home continues to let us know about things that have happened since our last key inspection. They have shown that they have managed issues and situations well. They work well with us and have shown us that their service continues to provide positive outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 2nd December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!