Inspection on 03/06/10 for Omnia
Also see our care home review for Omnia for more information
This is the latest available inspection report for this service, carried out on 3rd June 2010.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Random inspection report
Care homes for adults (18-65 years)
Name: Address: Omnia 50 Sale Road Norwich Norfolk NR7 9TP three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Marilyn Fellingham Date: 0 3 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Omnia 50 Sale Road Norwich Norfolk NR7 9TP 01603435621 01603435621 headoffice@norwichmind.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Sandra Flanagan Type of registration: Number of places registered: Conditions of registration: Category(ies) : Norwich MIND care home 14 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: 14 Fourteen (14) people with a mental disorder, excluding learning disability or dementia, may be accommodated. Date of last inspection Brief description of the care home Omnia has been developed to provide a service assisting and enabling people with mental health problems to lead a more independent and fulfilling lifestyle. Omnia is split into two houses (wings) each accommodating six clients. There is a range of facilities ensuring the planned skills and personal development programmes can be undertaken in pleasant and well-maintained surroundings. The third wing of the building accommodates the main offices and outreach team for Norwich MIND.
Care Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home Omnia charges £665 per week for clients accommodation and personal care. Clients are expected to pay for their own toiletries and reading material. Care Homes for Adults (18-65 years) Page 3 of 7 What we found:
The service last had a Key Inspection in April 2007, when it was rated as excellent. A visit was made to this home on June 3rd 2010. We found that the home continues to provide good outcomes for the people who use the service. We looked at the procedure for making effective complaints, this included time scales for the process and how the residents can make a complaint. The service holds forums where the residents are encouraged to air their concerns; there is also a facility to allow those residents who wish to make a confidential complaint to do so. Each resident who enters the home are given a copy of the complaints procedure and they are regularly reminded of this procedure. We talked with three residents who told us that they were aware of the complaints procedure and they also told us about the forum where they are encouraged to air their concerns. One resident told us I dont have any concerns, but I know who to go to if I have. Another resident said we are encouraged to share issues and we are given forms to evaluate our care we get We also noted that the staff were up to date with their training in relation to safeguarding vulnerable adults. The service has updated their procedure for recording and reporting critical incidents, this is in response to a requirement made at the last Key Inspection. We found that there had been no incidents that had needed to be reported to the Commission. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
