This is the latest available inspection report for this service, carried out on 19th November 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Park Lodge Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: User doesnt belongs to any group Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 249 - 251 Victoria Park Road Hackney London E9 7BQ 02085332425 02085333103 Jean.Hoyte@sanctuary-housing.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Sanctuary Care Ltd Number of places (if applicable): Under 65 Over 65 23 0 The maximum number of service users who can be accommodated is: 23 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no registration changes in the last 12 months. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Park Lodge is a residential home, which is registered to provide care up to 23 service users with mental disorder, excluding learning disability or dementia - over 65 years of age, and physical disability. The home is owned by Sanctuary Care Ltd, which is a nonfor-profit organisation. The building has ground and two upper floors. Park Lodge is situated in Hackney, near Victoria Park. It can be accessed by a number of busses Annual Service Review Page 2 of 6 from various parts of East London. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The last key inspection of the service took place on 15/09/2008. As a result of that inspection, we made a judgement that this was an excellent service. Feedback from the service users and staff was positive and there was evidence that people who used the service were supported to live valued and fulfilling lives, and that they had control over their daily lives. There have been no adult protection referrals/incidents since the last inspection. At the last inspection we found that the home had appropriate procedures in place in relation to complaints and adult protection issues and that any complains received by the home are recorded and appropriately investigated. We have not received any complaints about the service since the last inspection. We requested that the registered manager completes and returns an Annual Quality Assurance Assessment, which she did in the timescale given. This, as well as information included within the AQAA, indicates that the home continues to provide an excellent standard of care. It also demonstrate that the organisation focuses on positive outcomes for the people who use the service. The home continues to work with us in a very professional manner and the registered manager informs us of any significant events in the home via the notification system without any delay. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 We are not going to change our inspection plan and will do a key inspection by 15/09/2011. However we can inspect the service at any time if we have concerns about the quality of service or safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
