This is the latest available inspection report for this service, carried out on 15th March 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Parkhouse Grange The quality rating for this care home is: The rating was made on: three star excellent service 1 2 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Cowley Date of this annual service review: 1 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 47 Park Road Earl Shilton Leicestershire LE9 7EP 01455851333 01455851333 parkhouse@ala-care.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: A.L.A. Care Limited Number of places (if applicable): Under 65 Over 65 40 10 0 5 40 10 40 5 No-one under the age of 55 years may be admitted into the home in categories MD or PD. Service user numbers. No person falling within categories MD/MD(E) may be admitted to the home when there are 10 persons in total in these categories/combined categories already accommodated in the home. Service user numbers. No person falling within categories PD, PD(E) may be admitted to the home when there are 5 persons of these categories/combined categories already accommodated in the home. Service Users Numbers No person falling within the category of DE(E) may be admitted to the home when there are 40 persons of that category already accommodated in the home. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection:
Annual Service Review None 1 2 0 3 2 0 0 9 Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service Parkhouse Grange is a 40-bedded purpose built residential care home. It opened in 1996 and is situated in Earl Shilton, close to a range of local amenities. The home caters for older people, some of whom have mental health needs and/or physical disabilities. All bedrooms are single and 10 have ensuite facilities. There are three lounges, a dining room, and a conservatory downstairs, and a lounge with an adjoining roof garden upstairs. The home is set in 1.5 acres of landscaped gardens. Inspection reports are available at the home, or can be accessed via the CQC website: www.cqc.org.uk. Further information about the home, including the fees, is available from the Owner or Manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the main information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. Parkhouse Grange gives out annual quality assurance questionnaires to residents, their relatives, and visiting health and social care professionals. This gives those involved with the home the opportunity to share their views, raise concerns, and make suggestions. Residents meetings (which relatives are invited to) are also held, and visitors can leave comments in a communication book which is kept in the homes reception area. Since the last inspection an activities organiser has been employed to help ensure the activities programme runs effectively and there is plenty for residents to do. Inside the home a memory lane (of images from the past) and a poets corner have been created to provide focal points for residents and visitors. Pictorial signs have also been introduced to make it easier for residents to find their way around the home. The home has adopted the Gold Standard Framework (in conjunction with the Dale Project) which aims to provide the highest standard of end of life care. And there are now two Dignity Champions (staff trained to promote the rights of older people) working in the home. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the risk level of the service. We will have more information about this when the new registration and inspection system in confirmed under the Health and Social Care Act 2008. Annual Service Review Page 5 of 6 Reader Information
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