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Inspection on 27/01/10 for Parkview

Also see our care home review for Parkview for more information

This is the latest available inspection report for this service, carried out on 27th January 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Parkview The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Niki Rayner Date of this annual service review: 0 8 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 70 Old Shoreham Road Hove East Sussex BN3 7BE 01273720120 01273749810 parkview@btinternet.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Parkview Care Homes Ltd Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users to be accommodated is 10 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Parkview is a residential care home for up to ten adults with past or present mental health needs. The home was purchased by the Macleod Pinsent Care Home Group in December 2007 who also own other registered care homes across East Sussex. The home is a large detached property situated in Hove on the main A270. It is located near to local amenities such as shops, cafes and bus routes into Brighton and Hove. Accommodation is presented across four floors. Residents accommodation consists of six single and two shared rooms with six rooms having ensuite facilities. Annual Service Review Page 2 of 6 Currently all shared bedrooms are used for single occupancy. Shared facilities include a lounge and dining room and a rear garden. The homes literature states that the care at Parkview is strongly geared towards the rehabilitation potential of the individual. Current information about the fees of the service can be obtained directly from the home, although at the last inspection additional fees were charged for newspapers, hairdressing, chiropody, toiletries and some leisure activities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The last key unannounced inspection was undertaken on 26th November 2007 which identified that the home was providing good outcomes to the people it supports. The last Annual Service Review (ASR) was undertaken on 7th November 2008. The Registered Manager sent us their AQAA when we asked it, however part 2 (the provider dataset) was not submitted. The Manager was required to ensure that this information was sent to the Commission as a matter of priority, however not all of the information required was provided. In addition some areas within the AQAA were brief, particularly when addressing how the service has improved over the past 12 months or how they plan to make improvements. Similar shortfalls were identified in the previous ASR. For example the Manager stated: Unsure at the moment as this approach appears to be working quite well. We may not have [made improvements], but what we do works. We have no plans for improvement in this area. It was stated in the AQAA however that five residents have been successfully selfmedicating within the past 12 months and that the home intends to secure a piece of unused land from the Council, which they hope residents will use as an allotment. The AQAA states that in the past 12 months, as a result of listening to people who use the service they have made service users responsible for taking the minutes at service users meetings, whilst those who do not attend are given the opportunity to read the minutes and the actions proposed. The AQAA stated that the new owners and area manager have given positive verbal feedback to the Manager about their confidence in the provision of the service at Annual Service Review Page 4 of 6 Parkview, whilst feedback from service users, their relatives and health and social care professionals is sought twice a year. It also states that they are planning to create a confidential suggestions box, in which service users or staff can place ideas and suggestions about what the home could do better. The AQAA identifies that there have been no formal complaints made about the home from service users or professionals, within the last 12 months. The AQAA states that the Manager and staff update their core training when appropriate and include mental health topics in order for staff to gain further understanding and insight into the people with which they work. In addition, staff are encouraged to improve professionally and clinically by undertaking relevant NVQ and other related courses. We have received a small number of notifications from the home as required, which have not given us any cause for concern about the way the service is being delivered. What are we going to do as a result of this annual service review? We will continue to monitor the information received about the home. We will do a key inspection by November 2010. However we can inspect the service at anytime if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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