This is the latest available inspection report for this service, carried out on 29th December 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Regents View Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sam Doku Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Francis Way Hetton Le Hole Houghton Le Spring Tyne & Wear DH5 9EQ 01915266776 01915266882 Telephone number: Fax number: Email address: Provider web address:
www.fshc.co.uk Tamaris Healthcare (England) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Number of places (if applicable): Under 65 Over 65 5 5 50 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Regents View is a purpose built home in 1995 to provide both nursing and personal care places for 50 older people who have mental health care needs. It stands in grounds that are shared with another care home belonging to the same company. The home is located in a village, in a rural area, among a residential estate and there are local facilities close to the home including shops, post office, bank and public houses. The city centre of Sunderland and the town centre of Houghton-le-Spring is within a short direct bus route from the home. The home itself is constructed in a traditional style of brick and tile and has two floors with passenger lift access to the first floor. The access is level from the ground floor entrance. The car park is located to the front of the building. Bathrooms and communal WCs have handrails and appropriate lifting equipment for disabled service
Annual Service Review Page 2 of 5 2 5 1 1 2 0 0 8 users. The internal space is generous and there are a variety of lounges and dining areas. Audio and television facilities are provided in these lounges. The grounds are well kept and there is a protected safe area to the rear of the home, in the form of a small sensory garden with a bird stand, enabling service users to meander in relative safety, weather conditions permitting. The scale of charges for the service users range from 422 pounds per week excluding the nursing cost. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? For this annual service review, we looked at all the information that we have received, or asked for, since the last key inspection on 25/11/2008. The Annual Quality Assurance Assessment (AQAA) that was sent to us by the Manager of the home contained good information. The AQAA is a self-assessment document that focuses on how well outcomes are being met for people using this service. Information we have about how the home has managed any complaints or safeguarding adults referrals. What the residents told us in the residents questionnaires that were received. What the staff told us in the staff questionnaires that were received. What the home has told us about things that have happened there. These are called notifications, and are a legal requirement. What has this told us about the service? The Manager of the home sent us an annual quality assurance assessment (AQAA) when we asked for it. The AQAA was received in time for this annual service review to take place. We looked at the information in the AQAA and our judgment, based on the information given, is that the home continues to provide good service. The Manager knows what further improvements they need to make, and she has identified these in the AQAA. These include: Continuous development of the individualised person centered plans and raising of staff awareness through training. Provide more activity hours the residents. The home to increase outside activities and involvement with the local community. To increase the bank of carers and nurses to address the staffing shortages that sometimes arise from staff sickness and holiday commitments. One residents, supported by a relative expressed concerns about staffing levels at weekends. This was also commented on by two staff members from the questionnaires that we received. What are we going to do as a result of this annual service review? The details in the AQAA, residents comments and staff comments tell us that the home continues to provide a good service that is managed by a competent manager and a dedicated team of staff. All health and safety issues are regularly reviewed, including training in this respect. Annual Service Review Page 4 of 5 Reader Information
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