Inspection on 17/11/09 for Rockwell
Also see our care home review for Rockwell for more information
This is the latest available inspection report for this service, carried out on 17th November 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
Extracts from inspection reports are licensed from CQC, this page was updated on 26/11/2009.
Annual service review
Name of Service: Rockwell The quality rating for this care home is: The rating was made on: two star good service 0 9 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sandra Garrett Date of this annual service review: 0 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Corbett Close Lawrence Weston Bristol BS11 0TA 01173534481 01173772448 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ms Louise Briggs Conditions of registration: Category(ies) : dementia Conditions of registration: Bristol City Council Number of places (if applicable): Under 65 Over 65 0 30 One named individual under the age of 65 may be admitted for regular periods of respite care. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bristol City Council own and run Rockwell. It was registered with the Commission for Social Care Inspection in March 2003. The home gives personal care only to a group of up to thirty people living with different types of dementia. The home is in the residential area of Lawrence Weston. It has a square layout with long corridors around a central courtyard. It has two floors with lift access, one large dining room and three small lounges (one of which is for smokers). It also includes activities and reflexology rooms, plus a tea room that people living at the home can use to meet with their
Annual Service Review Page 2 of 6 None 0 9 1 0 2 0 0 8 relatives. A large garden, mostly laid to lawn, surrounds three sides of the home. The full weekly fee for Bristol City Council dementia care homes is 643.59 pounds per week (for 2009-10). Hairdressing, chiropody, reflexology, newspapers and toiletries are charged as extras. People funded through the Local Authority have a financial assessment carried out in accordance with Fair Access to Care Services procedures. Local Authority fees payable are determined by individual need and circumstances. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at www.oft.gov.uk http:/www.oft.gov.uk. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the manager. The AQAA is a selfassessment that focuses on how well outcomes are being met for people living at the home. It also gave us some numerical information about dependency levels, staffing and equalities and diversity, Information we have about how the service has managed any complaints, What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement, The previous key inspection report and results of any other visits that we have made to the home in the last 12 months. What has this told us about the service? We looked at the most recent AQAA received from the manager in September 09. This showed that more work is being done to incorporate equality and diversity issues into the way the service is provided. This means offering cultural meals, improving communication by ordering aids for those people unable to clearly communicate and meeting individual religious or spiritual needs. The AQAA also showed that thought had been given to what the home could do better and plans for improvement in all areas over the next 12 months. Rockwell was originally scheduled to close this year and move to new premises elsewhere. However, this plan was shelved. A feasibility study has now been commissioned to look at extending and improving the current premises to make sure peoples needs can continue to be met in more person-centred ways. The manager stated in the AQAA: If approved this (the study) will encompass major improvements to the environment to bring the home up to a contemporary standard. A working party will be set up with managers, staff, residents and relatives to develop ideas for the new environment. Advice will be sought from Dementia organisations and the Mental Health In-Reach team on creating enabling environments for people with dementia. More information is available about this (under the Residential Futures Programme) from the service provider. We received several completed Have your Say surveys from staff working at the home. The majority of these were positive and constructive. Comments included: I am very proud to be part of the Rockwell team. I feel more confident to go to the officer team and ask for help if I need it, Rockwell always puts service users first and personcentred care is very important. The staff and management work well together, We all strive to make the home a happy, friendly place for service users, their families and staff and: I have worked at Rockwell for around 17 years. They have been the best years of my working life and I enjoy caring for others very much. Annual Service Review Page 4 of 6 The AQAA showed that the home had received two complaints in the last 12 months. These were quickly resolved and only one was upheld. We havent received any direct complaints about the service. Notices of incidents that adversely affect people living at the home are regularly sent to us and show action is quickly taken to keep people safe and protected. The manager keeps in regular contact with us and this enables us to make sure positive action is being taken about any issue or incident. Information is always sent to us promptly when we ask for it. The manager has taken part in dementia focus groups and conferences. She has started to do her own internal observations of life in the home as experienced by the people living there. She sent us her findings which made interesting reading and showed that she is thoughtful about and keen to continue making improvements to peoples quality of life. Records of team manager visits to the home are also sent to us. These show that thorough internal checking of care quality is done with the manager. These visits make sure people continue to get good quality care from an experienced and knowledgeable staff team. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 9 October 2010. However we can inspect the service at any time if we have concerns about the quality of care or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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