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Inspection on 15/01/10 for Southampton Way, 296-298

Also see our care home review for Southampton Way, 296-298 for more information

This is the latest available inspection report for this service, carried out on 15th January 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Southampton Way, 296-298 The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sonia McKay Date of this annual service review: 1 5 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Southampton Way, 296-298 London SE5 7HQ 02072526748 02072526748 admin@sway.equinoxcare.org.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Equinox Number of places (if applicable): Under 65 Over 65 13 0 The maximum number of service users who can be accommodated is: 13 The registered person may provide the following category of service only: Care Home Only (CRH - PC) to service users of the following gender: Male whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Southampton Way is a registered care home managed by Equinox to provide 24-hour care for 13 males with long term mental health and/or substance misuse problems. The service users are mostly Afro-Caribbean. The project is on three floors and accommodation is in fully equipped studio flats. There are also communal facilities of a laundry, kitchen, lounge/dining room, smoking room and a garden. There is on street parking. The project is near Peckham High street, rail and bus links and community health and 1 2 0 1 2 0 0 9 Annual Service Review Page 2 of 6 leisure facilities. The current weekly fee for a placement at the project is £790.65. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at information that the home manager sent to us in the AQAA. This is the Annual Quality Assurance Audit that the Commission requests to give us some numerical information about the service and how they self assess the quality of the service they are providing. We looked at notifications that the home has sent us since the last inspection. We looked at the surveys that were returned to us from service users, relatives and a social care professional involved with one or more of the residents. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Emphasis will be placed on helping people to move on and develop their independent living skills. There are residents meetings and the manager says that the residents have asked that these meetings be less formal so that they feel more comfortable. The manager plans to do this in coming months. We received surveys and the feedback was positive. A service users commented. Does liaison very well. We have a specialist key worker assigned to us so that they can help with meeting Equinox staff, medical groups etc. We have regular staff and residents meetings where we discuss matters cropping up. The home should try to understand much more the difficulties and desires of mentally ill residents. Sometime staff misunderstand residents and the resident decides to leave. Another service user commented. The home cooks well and gives good support to residents. The home could do better by caring more. We received two surveys from relatives and carers. Feedback is generally positive, other than a relative only sometimes being given enough information about the care service to help them to make decisions and responding appropriately if they raised any concerns. The relatives said that the outings, trips and food are good but that the staff should try to motivate the residents more. The surveys confirm that the service is usually able to meet the needs of the residents. A relative commented. There is always someone there if my son needs to talk or needs any help. The staff are there to support my son. I have had concerns because my son is also a drug user. The staff have spoken to me to calm me down and have been supportive to me as well as to my son. A probation officer completed a survey. Comments are summarised. He finds the capacity of staff in responding to partner agency concerns quite remarkable and most Annual Service Review Page 4 of 6 impressive. Liaison with the home and staff is excellent, enabling environment provides residents with opportunities to achieve set objectives in a most humane way. He found the quality of housekeeping, monitoring and feedback to be excellent. He would challenge the service to sustain the current standards and avert any propensity to allow a dip in the quality of care. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 12th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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