This is the latest available inspection report for this service, carried out on 21st December 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Sutton Manor Care Home The quality rating for this care home is: The rating was made on: two star good service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rose Moffatt Date of this annual service review: 1 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Priestsic Road Sutton In Ashfield Nottinghamshire NG17 2AH 01623551215 01623441150 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Ashmere Care Homes Number of places (if applicable): Under 65 Over 65 0 45 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager left the home in December 2008 2 8 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sutton Manor Residential Home is part of the Ashmere Care Group and is one of three care homes on a site close to the town centre and community facilities. The home provides personal care for up to 45 older people. The accommodation is on two floors and the majority of bedrooms have en suite facilities. The home offers an intermediate care service with 5-10 beds for rehabilitation. The aim of the residential intermediate care scheme is to provide a safe environment within a residential setting for people who would otherwise face unnecessary prolonged hospital stay, inappropriate acute hospital admission or long term care. Through the provision of specialist interventions by a multidisciplinary team individuals are given the opportunity to maximise their potential when carrying out activities of daily living. Annual Service Review Page 2 of 6 The home has a large garden that is well maintained and easily accessible to people living there. Information about the home, inclduing CSCI / CQC inspection reports, is available from the acting manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The information in the AQAA was not clearly presented and did not have sufficient detail of what improvements had been made in the last 12 months and of how they planned to make further improvements. The data section of the AQAA was not fully completed. The AQAA was completed by the acting manager who has been in post since March 2009 but has not yet made an application for registration with us. We received surveys from 8 people living in the home, 6 of these completed with help from staff at the home. People told us they always had the care and support they needed, including medical care. 7 people said staff were always available when needed, 1 person said staff usually were. 6 people said staff always listened to them and acted on what they said, 2 people said staff usually did. People told us they knew who to speak to informally if they were not happy, and how to make a formal complaint. Most people said they liked the meals at the home, 2 people said they sometimes did. people said Most things are done well, I think the home does very well, and quite satisfied. We received 8 completed surveys from staff at the home. They told us they usually had up to date information about the needs of people in the home, and had relevant training to help them to understand and meet those needs. They said there were usually enough staff to meet peoples needs. Staff said The home is friendly and there is a good atmosphere, and, friendly staff, good manager. Staff said the home could improve by making the lounges more homely, providing more choice of meals and more appetising food for people in the home, and by organising more trips out. The home continues to let us know about things that have happened since our last key Annual Service Review Page 4 of 6 inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. This will be further clarified when the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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