This is the latest available inspection report for this service, carried out on 11th May 2010.
CQC found this care home to be providing an Good service.
The inspector found no outstanding requirements from the previous inspection report,
but made 1 statutory requirements (actions the home must comply with) as a result of this inspection.
Random inspection report
Care homes for older people
Name: Address: The Herons Care Home Swiney Way Toton Nottinghamshire NG9 6GY two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Stephen Benson Date: 1 1 0 5 2 0 1 0 Information about the care home
Name of care home: Address: The Herons Care Home Swiney Way Toton Nottinghamshire NG9 6GY 01159460007 01159461363 jennyc@derwentliving.com www.derwentliving.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Derwent Housing Association Limited (Supported Housing Section) Name of registered manager (if applicable) Jennifer Cooper Type of registration: Number of places registered: Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home The Herons, part of the Derwent Housing complex, is a purpose built home in a residential area of Toton, close to the Tesco superstore and opposite the Chetwynd Army Barracks. The home provides care for up to 38 older people, with rooms on two floors with a passenger lift between the levels. All the rooms are single and en-suite. The home is well maintained, pleasantly decorated and clean. The gardens are well maintained and are regularly used by the service users and there is a gate to the adjacent school where community links have been formed. The manager said there is
Care Homes for Older People Page 2 of 8 care home 38 Over 65 38 0 Brief description of the care home one fixed rate fee of £418.54 per week. There are additional charges for hairdressing and chiropody. Further information about the home is available in the brochure and service user guide or from the website: www.derwentliving.com. A copy of the latest inspection report is available in the entrance foyer. Care Homes for Older People Page 3 of 8 What we found:
This Random Inspection of The Herons consisted of pre-planning the inspection, which included looking at previous inspection reports and information we have received since the last key inspection. This included the Annual Quality Assurance Assessment, (AQAA), which is a self-assessment tool sent to us prior to our visit. The AQAA was comprehensive and demonstrated how peoples needs are met and provided information about the range of services and facilities offered to people, the quality and skill-mix of staff and the management of the home. It told us the improvements that have been made, and the improvements planned for the future. We looked at a selection of records, including care plans, medication records and personal care records. We observed how staff respond and meet peoples needs and spoke in detail to a member of staff and a resident. A recently admitted resident was fully assessed and a care plan prepared. Staff were aware of the assessment process and said information is available to them prior to anyone moving into the home. The resident confirmed an assessment had taken place and was very happy with how the admission was managed. The care planning system in use is being fully used and understood by staff, however this does not assist staff in assessing peoples mental capacity or identify any deprivation of liberty. The acting manager had not considered how this care planning system will work when the change of legislation takes place from The Care Standards Act to The Health and Social Care Act. Staff were aware of promoting peoples health and a resident confirmed her health was well cared for. Medication was well managed with the exception of a resident self medicating eye drops without having been assessed. Assessments were seen for other residents who were self medicating and the acting manager said this had been overlooked and she will ensure an assessment is carried out. Staff were treating residents respectfully and were aware of who the homes dignity champion is. A resident told us she thought staff were good at respecting residents. Information about interests and what activities take part were recorded in the care plan. A resident was seen knitting and this was listed as one of her interests in her care plan. Visitors are made welcome and a resident said her family took her out last Sunday as a surprise. The resident spoke of making choices and said the home could not be better. Everywhere looked clean and tidy and a resident said how nice everywhere was kept. The registered manager has recently retired and the management systems that have been built up are being continued by the provider and the new acting manager, who previously held the position of deputy manager. The acting manager is in the process of submitting an application to become the registered manager. Care Homes for Older People Page 4 of 8 What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 7 15 Measures must be in place, 01/07/2010 and known to staff, which ensure that peoples capacity is assessed when any decision is required which has an impact upon their rights. This will ensure people are supported to make the choices that affect their lives that they are able. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 7 Review current care planning documentation to consider how this will work when the Health and Social Care Act is implemented. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
