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Inspection on 25/11/09 for Venetia House

Also see our care home review for Venetia House for more information

This is the latest available inspection report for this service, carried out on 25th November 2009.

CQC found this care home to be providing an Good service.

The inspector found there to be outstanding requirements from the previous inspection report. These are things the inspector asked to be changed, but found they had not done. The inspector also made 1 statutory requirements (actions the home must comply with) as a result of this inspection.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

Records indicate that staff members have received training on issues such as dementia awareness, equality & diversity, first aid, food hygiene & healthy eating, medication, moving & handling and the management of aggression. The registered manager stated that ten of the fourteen members of staff have obtained National Vocational Qualification level 2 and two others have completed the work but have yet to receive the award. Since the date of the last inspection, the home has introduced a suggestion box for people who use the service & a `policy of the week` for staff.

What the care home could do better:

The Statement of Purpose and a folder entitled `residents` policies & advice notes` contain references to the National Care Standards Commission & the Commission for Social Care Inspection. They detail an office address, which is not longer in use. Information about the home must be kept under review and revised where appropriate. This is to ensure that people who use the service have access to the information they require. Staff members must receive training which relates to the specific needs of the people who use the service. This is to ensure that people`s needs are met by staff with relevant training. No record of induction training was available for two members of staff recruited since the date of the last key inspection. The registered manager stated that they had received induction training (one of the two people concerned confirmed this to be the case) but reported that she had run out of booklets in which to record it. Completed booklets were available for other staff.

Random inspection report Care homes for adults (18-65 years) Name: Address: Venetia House 348 Aylestone Road Leicester Leicestershire LE2 8BL two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Martin Hefferman Date: 2 5 1 1 2 0 0 9 Information about the care home Name of care home: Address: Venetia House 348 Aylestone Road Leicester Leicestershire LE2 8BL 01162837080 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Phyliss Turner care home 12 Number of places (if applicable): Under 65 Over 65 0 0 learning disability mental disorder, excluding learning disability or dementia Conditions of registration: No additional conditions of registration. Date of last inspection Brief description of the care home 12 12 This is a well established home for people with learning disabilities and / or mental health problems. It is located in the Aylestone area of the city and is on a main bus route. The homes accommodation is over three floors, the first floor being accessible by a stair lift. There are two double and eight single rooms. One of the double rooms is located on the ground floor and there is also a ground floor bathroom. A large lounge is situated on the ground floor as well as a small sitting area where people may smoke. There is also a small lounge on the first floor. The dining room is located near to the kitchen. People who live at Venetia House are encouraged to use the kitchen to make snacks and drinks with the appropriate support of staff. There is a large, wellCare Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home maintained garden to the rear of the home with three patio areas where people can sit. Fee levels at the time of the last inspection ranged from £297 to £398 per week. People who use the service had received a copy of a guide, which contained information about the home. Care Homes for Adults (18-65 years) Page 3 of 7 What we found: This random inspection looked at whether requirements made at the time of the last key inspection - relating to the Statement of Purpose & Service User Guide and the recruitment & training of staff - had been met. We found that the Statement of Purpose has been modified to reflect the categories of care provided. Records indicate that pre-employment checks have been completed for new members of staff. The registered manager stated that she has tried to locate formal training on mental disorder and learning disabilities but without success. She reported that a community psychiatric nurse had provided some training on issues associated with mental health and that staff had received in house training on learning disabilities. She stated that she continues to look for more structured training courses on these issues. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 35 18 (2) (b) The Registered Person must ensure that arrangements are made for staff responsible for the care and welfare of residents to receive training relevant to the specific needs of the resident groups that the home is registered for. 30/04/2008 Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 1 6 Information about the home must be kept under review and revised where appropriate. This is to ensure that people who use the service have access to the information they require. 31/01/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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