This is the latest available inspection report for this service, carried out on 30th March 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Watcombe Circus Care Home The quality rating for this care home is: The rating was made on: two star good service 2 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Meryl Bailey Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 2-4 Watcombe Circus Carrington Nottingham NG5 2DT 01158443745 Telephone number: Fax number: Email address: Provider web address:
marion.jennison@ncha.org.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Service users shall be within category LD Nottingham Community Housing Association Number of places (if applicable): Under 65 Over 65 12 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Watcombe Circus is a large property that has been adapted from two semi-detached buildings. The home is sited in a residential area and has access to bus routes to Nottingham city centre. There are local shops, a post office, churches and other community facilities within walking distance. Accommodation is on two floors. There is no lift so bedrooms on the first floor would not be suitable for people with mobility problems. Full information about the home and current fees is available to people in service user guide. 2 3 0 2 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection visit. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from staff and other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the home in the last 12 months. Relevant information from other organisations. What any other people have told us about the service. What has this told us about the service? The registered manager sent us the Annual Quality Assurance Assessment (AQAA) when we asked for it in December 2009. It was very comprehensive and gave us all the information we needed. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what action they need to take to maintain the quality of the service. People living at the home usually tell us that they are happy with the service there. We received completed survey forms from four people. They are particularly pleased with the support they receive from the staff and the meals available. In reply to the question What does the home do well?, comments included: Going out on trips. Plenty of food to choose from. Go on holiday. Workers come to see me. They help me. Shopping in Morrisons. Go to swim. The manager told us in the AQAA that in addition to the annual organisational service users survey, they hold regular house meetings, and use maps, paths and circles of support to ascertain peoples views about their home and the care they receive. They also use Quality Tree tools to consult with family members, significant others and appropriate advocates. Annual Service Review Page 3 of 5 From listening to people they have made the following changes: Comprehensive Menu resource aid for menu planning with healthy eating options and guidance. Developing pictorial support plans to help service users develop, review and write their own support plans to meet their needs. Staff worked with Service Users to plan and prepare Christmas Party - comprehensive records kept. Themed nights with photographic evidence. During the last year they also made better use of the outside environment and resources with new tables and chairs. With respect to staffing the manager has told us that there have been some changes, but that all staff now have regular supervision, personal development plans and a range of appropriate training. The manager and deputy manager have continued to let us know about any changes and notify us of incidents. They have shown us that they have managed issues well. There had been no complaints made to the manager in a 12 month period. No one has contacted the Commission about any concerns with the care received. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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