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Inspection on 18/12/09 for Wildacre

Also see our care home review for Wildacre for more information

This is the latest available inspection report for this service, carried out on 18th December 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Wildacre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Roan Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Raunds Road Chelveston Wellingborough Northamptonshire NN9 6AB 01933625780 Telephone number: Fax number: Email address: Provider web address:   jm.sanderson@btinternet.com Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Julian Sanderson Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is 10. The registered provider may provide the following categories of service only: Care Home only-Code PC To service users of the following gender: Either Whose primary care needs on admission to the home fall within the following categories: Learning Disability-Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wildacre is a residential care home providing personal care for up to 6 service users under the age of 65, with learning disabilities. The home is located in a rural setting on the outskirts of the village of Chelverston. The owners own property is in the same grounds but detached from the residential care home. To the rear of the care home there is parking space, a large outdoor swimming pool, gardens and a field that is sometimes used by Service Users as a games area. Annual Service Review Page 2 of 6 Service users have their own rooms some of which have basins or en-suite facilities. There are spacious communal facilities including a large lounge and a dining room. Service users also use the breakfast bar in the kitchen. Information is available about the home from the Registered Manager in the form of the Statement of Purpose and Service Users Guide. The range and details of fees at the home are from the Registered Owner. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. It has also provided us with numerical information about the service. Information we have about how the service has managed any concerns or complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received 6 surveys from people using the service who gave positive responses to the questions asked. they feel that they are supported well and that they are fully involved in decision making. they all know how to make a complaint and feel that they are listened to. in response to the question of what the home does well they said: They look after me Take us out for meals and to the park All the staff are kind The home is very good to live in We have animals to look after They support me to choose the menu and cook In response to what the home could do better they said Go out more Support us to play on the Wii more In surveys received from staff they said: The service provides excellent opportunities for people that live at Wildacre. We would like to do more in the community but staffing levels do not always enable us to achieve this We are always thinking of ways to better the home. The service does well with person centre planning. All staff confirmed that they are supported on a regular basis and that they receive good information about the people they support. They also knew how to raise concerns about people they support and received training to carry out their role. The home sent us their AQAA when we asked for it. It was clear and detailed giving us all the information we asked for. The homes manager continues to let us know about things that have happened since our last key inspection and this shows that they have managed issues well. The manager states within the AQAA that people using the service and their advocates are consulted in many ways to gain their views about the quality of the service. Six monthly reviews (more if necessary, Service-user meetings, regular communication with Service-users and their families. Equality and dignity is interwoven into all the aspects of the service from direct communication, support plans, activities, dietary requirements and staff approaches. The AQAA states that Our service is geared towards the individual and their needs and as such we encourage and support our Service-users to take part in age, peer and culturally appropriate activities. We access the community, e.g. swimming pools, Annual Service Review Page 4 of 6 country parks, pubs, restaurants, cinemas, resource centres, etc. We employ staff of varying ages (early twenties to mid fifties) from various backgrounds which enables us to offer a range of activities. The last two years we have taken on pupils doing their school experience weeks; this as bought in fresh young faces. People using the service are supported to develop practical life skills, through access to day services, work placements and taking part in leisure activities in the community. There is regular contact with families and support with friendship of peers. Regular reviews of their health care needs, staff awareness and training in safeguarding procedures with robust internal financial checks protect people using the service. The previous report and AQAA supports this statement. All Service-user needs are provided by the home:- A yearly well person checks, a six monthly dental check and eye Tests. We also access the medical services any time our Service-users need to through ill health. We access other agencies, e.g. (Community Team for people with a Learning Disability) for psychological support and counselling as and when necessary. We offer support in all aspects of Service-users personal hygiene as written up in their care plans. Staff receive regular training and there is a continuous development plan in place. The AQAA confirms that Wildacre provides maximum levels of staffing to maximise the opportunities available to our Service-users. Experienced management team. Staff turnover is low. We have had the same core team for many years and have introduced new members slowly so as not to disrupt or upset clients. Staff training is discussed at management meetings, team meetings and in supervisions. The data provided within the AQAA confirms that all four staff working at the home hold National Vocational Qualifications (NVQ) in care at level 3 or above . The registered manager is reflective about the service and states the following when asked what the service does well. We are a small residential home and the service we offer meets the individual needs of all the Service-users living here. We continue to improve as is shown in the latest inspection report. However we acknowledge that we still have areas that need and are undergoing review and improvement. Service-users are treated as part of an extended family and all our staff have a clear understanding of their needs. We offer all Service-users an individual care package which is designed to give them the individual support they need to live the life they want. CQC had not received any complaints since the last inspection and the AQAA confirms that no complaints have been made direct to the service. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. The rating for Wildacre was made at the last key inspection on 22/10/2007. We will undertake a key inspection by 21/10/2010 Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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