Random inspection report
Care homes for older people
Name: Address: Woodgrange Care Home Westminster Lane West Road Bourne Lincs PE10 9TU three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Tobias Payne Date: 1 2 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Woodgrange Care Home Westminster Lane West Road Bourne Lincs PE10 9TU 01778424010 01778393648 Telephone number: Fax number: Email address: Provider web address: www.barchester.com Name of registered provider(s): Name of registered manager (if applicable) Barchester Healthcare Homes Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 64 Number of places (if applicable): Under 65 Over 65 20 20 43 0 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: 0 0 0 1 The Burghley Unit accomodates up to 20 people within the categories DE(E) or MD(E) only. The Maximum number of persons to be accomodated at Wood Grange Care Home is 64. The Willoughby Unit accomodates up to 44 people within the categories of OP and PD
Care Homes for Older People Page 2 of 9 only. Date of last inspection Brief description of the care home Woodgrange is a purpose-built, modern, two-storey care home, situated on the outskirts of the town of Bourne, within walking distance of the local amenities including shops, newsagents, hairdressers, Post Office, pubs, restaurants and churches. It is on a local bus route, which runs past the home into the town centre and the home can also arrange transport. The home is registered to accommodate up to sixty-four people over the age of 65 years who need either personal or nursing care. Twenty of these are housed in the Memory Lane Unit which is for people with dementia or a defined mental health need and forty-four are in the Willoughby Unit for older people. The accommodation consists of 58 single rooms, one premium and 3 shared rooms for sole occupancy all of which are ensuite. Communally, there are three lounges, one conservatory, three dining rooms, five bathrooms with a toilet, three with specialist baths, three wet-room shower rooms with a toilet and seven toilets. A private drive leads to the home, which stands in its own grounds. There is car parking to the front of the building. At the rear, there is a large, landscaped garden, where people can sit in fine weather. At the front is a grassed area with a gazebo. There is a separate, secure garden for people with dementia and others. The home has its own minibus. The home also has a day care facility. The fees on the day of our inspection visit range from £360 to £969.84p each week. Extra costs were for hairdressing which ranged from £4.50 to £30, chiropody £15, personal newspapers and toiletries. Information about these charges and the running of the home can be found in the statement of purpose and service users guide which, with a copy of the last inspection report, is available. The last key inspection took place on the 17/7/2007. Care Homes for Older People Page 3 of 9 What we found:
This was an unannounced visit which formed a random inspection visit and took place over 3 hours and we took into account previous information held by us including the previous inspection report, their service history and records of any incidents that we had been notified of since the last inspection. During this visit we talked to the people to obtain their views about whether they felt their needs were being met and about their quality of life. We also spoke to staff to learn their views about how they felt their training and development needs were being met. We also saw how staff cared and supported people living in the home. We also spoke with the deputy manager as well as the regional manager who was present for part of our visit to learn of any changes which have taken place and if there were any risks to the people living in the home. Before this inspection visit we received 5 surveys from the people living in the home and 6 from staff to learn of their views. Comments from the people were all positive and included, they make you feel welcome as soon as you walk through the door. You can ask anyone for anything and it is no bother. My family and friends visit and have all commented on the brilliant greetings they receive when coming to the home. They are always offered a drink and everyone is so friendly and how lovely it smells, they look after me well, we get good food and its a very friendly home. Comments from staff were also positive and included, we provide good dementia care, we not only support families but all relatives as well. We are very person centred on our approach to care, we are also a strong and dedicated team and we give good care using an holistic approach. During our visit we also spoke with 8 people living in the home, 4 staff and one visitor all of whom were very complimentary about the home and the care and support given. Feedback was given about the outcomes at the end of the visit. On entry to the home we found it to be welcoming with fresh flowers, fruit, drinks and comfortable seating. Both our surveys and people we spoke with commented on how welcome the home was. We saw people sat lounges talking to one another or staff and the menu for the day displayed in each area of the home. Everyone we saw was nicely dressed. The activity programme was clearly displayed at the entrance to the home. We spoke with 8 people all of whom were happy with the service they receive. Comments included, I like it here, they look after us well, I have had a good breakfast, the staff are very nice, I have a lovely room which is very comfortable, everyone is so friendly, the staff have time to talk to us and it is good enough for me. We spoke with a relative who was visiting and he commented, the place is fantastic. The staff have been so kind and helpful to me and they have done so much to improve my wife. I am more than satisfied. We spoke with 4 staff who told us, I enjoy working here knowing I am doing a good job, there is such a relaxing and welcoming atmosphere, I have time to care and improve the peoples lives, I am very pleased at the way we provide care, we get a lot of training and support and we work well as a team. We saw during our visit all staff working with one another and the relaxing atmosphere throughout the home. We saw the home was well maintained, clean, odour free and an attractive place to work and live in. There were comfortable seating areas throughout the home and all areas had jugs and glasses with fruit juice and bowls of fresh fruit. There were coffee machines on each floor. We saw that the people were being treated in a dignified manner, staff spoke
Care Homes for Older People Page 4 of 9 to them in a kind and caring way that was appropriate to the individual. The food and snacks were served in a dignified manner and dining tables were attractive with clean table cloths and table decorations. We saw the people sitting in the lounges where there were small tables on which were drinks, fruit, newspapers and books. We saw staff sitting with the people and talking to them. We saw some of the people having breakfast in the dining room and as they got up during the morning we saw staff bringing people to the lounge and asking what they wanted for breakfast and passing their requests on to the kitchen staff. We saw other staff taking breakfast to those people who were in their rooms on a tray and knocking on the door before they went in and greeting each person politely. We saw staff were using hoists correctly with 2 staff attending to the people and ensuring they were safe at all times and talking to them and explaining what they were doing. On the Memory Lane dementia unit on the ground floor we saw the people were relaxed, appropriately dressed either sitting in the lounges or walking and talking to staff. There was relaxing music and we saw people dancing, smiling and laughing with the staff. The unit was very peaceful with staff who showed evident knowledge about each person and their needs. The staff knew what they were doing and showed this by the way they talked and helped the people on the unit. They spoke of the support they received from the unit manager who was actively involved in caring and supporting those on the unit. We saw that staff had continued to receive a lot of training over the last year. This had included, moving and handling, infection control, fire safety, adult safeguarding, continence care, wound management, nutrition, Alzheimers awareness, personal care needs and palliative care. In addition staff had obtained or were studying for a qualification in care to national vocational qualifications standards. All staff we spoke with told us they received regular one to one and group supervision. We saw that monthly monitoring visits took place and reports of these visits were available with action plans where there were any concerns. We also saw the results of Barchester Healthcare survey in November 2009 in which they surveyed 23 people. The surveys were very positive. We also saw that Lincolnshire County Council carried out a quality survey in 2009 and as a result they received an excellent score. What the care home does well:
The people live in very comfortable, modern, well maintained and clean accommodation. People are able to make their rooms more homely with their own personal belongings if they wish. Each person is encouraged and supported to be independent and take part in meaningful activities. They are also offered choices about what they wish to do and to make decisions about how they spend their lives. Staff communicate well with them and respect their choices and decisions. People living in the home are cared for and supported by a caring, educated and committed team of staff. There is a programme of education and training provided for staff, which ensures that staff know how to care and support the people who live at the home. Visitors are made welcome and kept well informed. This is a well managed service, which has systems in place to check on the overall quality
Care Homes for Older People Page 5 of 9 of the care and accommodation provided to ensure standards are maintained and improved. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
