This inspection was carried out on 17th September 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: 17 Woodrows Lane The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline Marshall Date of this annual service review: 1 7 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 17 Woodrows Lane Bockings Elm Clacton On Sea Essex CO16 8DN 01255433057 NA WoodrowsLane@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Liyanage Lal Gunaratne Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 17 Woodrows Lane is a detached chalet bungalow offering care for six people with learning disabilities. The property is in keeping with the local community and is sited in a residential area. Accommodation is on the first and ground floors, with three single rooms on the first floor and one double and one single on the ground floor. Shower, bathing and toilet facilities are found on both floors. The ground floor single bedroom has an en-suite
Annual Service Review Page 2 of 6 facility of a wash hand basin and toilet. Communal areas consist of a lounge, dining room and a small conservatory/lobby. There are gardens to the front, side and rear of the bungalow. There is a garage and a storage shed. The home is within walking distance of local shops, parks and schools. Public transport is close by and the home has their own transport. A copy of the homes Statement of Purpose and Service User Guide is available on request and fees range between £621.36 and £1071.41 per week and people pay a contribution of between £69.90 and £108.10 per week. There are additional charges for personal items such as mobile phone top-up and cigarettes, toiletries, magazines, books and clothing. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received or asked for since the last key inspection. We looked at any notices that were received under Regulation 37; these are the details of illness death injury or any other event in the care home that affects peoples well being. We asked the manager to complete an annual quality assurance assessment (AQAA) form. This form is for the manager to carry out a self-assessment of how well the outcomes of people using their services are being met. We sent questionnaires to people who use the service, their relatives, and staff and health and social care professionals to enable us to obtain their views on how well the home is run. We looked at the report that was written as a result of the homes last key inspection which took place on 27/09/2007 and we looked at the homes last annual service review. What has this told us about the service? The manager sent us the homes annual quality assurance assessment (AQAA) when we asked for it and it was clear and gave us all of the information that we asked for. The manager said in her AQAA in the past twelve months one service user has become more independent and now travels to college alone. Another service user has recently made a new friend through college and regularly goes to their house for meals. The manager went on to say in her AQAA that all staff have had training in safeguarding vulnerable adults and that she has written a new policy on restrictive physical intervention with guidance from the department of Health. In addition to this the manager said in her AQAA we have one service user who is exhibiting aggressive behaviour and we have accessed support from the home assessment and treatment services (HATS). One relative said in their survey my relatives behaviour is totally dependent on professional supervision and from experience, anything less and they would become both disruptive and unpredictable and they are currently functioning the best we have seen , the home provides excellent care and service users best interests are being served. One person using the service said in their survey I am happy with the way the home is, another said I would like to go to the pub more often. All of the comments received from staff, the people using the service and their relatives were positive. One member of staff said in their completed survey Woodrows provides a warm and homely atmosphere with a good standard of care, I have worked at the home for eight and a half years and it is a happy place to work. The manager said in her AQAA that new flooring has been fitted in the dining room and the conservatory and in part of the hallway and that the home has had a new boiler, had window restrictors fitted and a new toilet in the downstairs bathroom within the past twelve months. The last report showed that one requirement had been made for the registered provider to carry out monthly visits under regulation 26 and prepare a report of their findings. The manager said that this requirement had been met and that Annual Service Review Page 4 of 6 all of the reports are filed in the office. It appears from the information that we have received that the manager recognises when improvements are needed and that she ensures they are implemented. After looking at the AQAA, the last inspection report, the last annual service review and all of the other evidence our judgement is that the home is still providing a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27/09/2010. However we can inspect at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
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