Annual service review
Name of Service: Abandale Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Davey Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 87 Station Road Leigh On Sea Essex SS9 1ST 01702714128 Telephone number: Fax number: Email address: Provider web address:
abandalelodge@btinternet.com Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Jean Ellen Grange Number of places (if applicable): Under 65 Over 65 8 8 0 0 All service users admitted prime care need must be mental disorder. Care to be provided for up to 8 people with a learning disability. This needs to be added to the existing registration as some service users may also have a mild learning disability. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abandale Lodge is an established care home situated in a residential area of Leigh on Sea. The home has the appearance of a large detached family house and is located near to bus routes, pubs, shops, town centre and sea front. The home is registered to provide care for up to eight adults who have either mental health problems excluding learning disability/dementia or mild learning disorders. The home is well maintained and comprises of a communal lounge, kitchen and dinning area. All residents have their own room. There is a smoking lodge that has been purpose built in the rear
Annual Service Review Page 2 of 6 garden for the residents. The garden is well maintained. The above information and detail was correct on 8th August 2007. Please contact the provision direct for any update and the current scale of fees. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We (CQC) looked at all the information we have received, or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us in December 2009 by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. The document is a legal requirement. The information and detail within the document was relatively brief in some sections. We send surveys to the provision on 17th November 2009 asking that they be distributed to stakeholders, completed and returned to us. To date we have not received any back. Information we have about how the service has managed any complaints. What the provision has told us about things that have happened in the service, these are called notifications and are a legal requirement. The last key inspection was carried out on 23rd January 2008 and there was an Annual Service Review on 21st January 2009. We spoke with a representative of the registered manager by telephone on 15th February 2010. The manager was on holiday. What has this told us about the service? We reviewed the information within the AQAA, assessed the information on the service record and we spoke with the representative on the telephone. Within the AQAA under brief summary of our comments made within this Annual Quality Assurance Assessment and asked what the service does well the service had recorded care for our clients and staff. When asked how we have improved in the past 12 months, the service had recorded increase our networking, comparing and contrasting our service providers to ensure that we are getting best value for money. Under what we could do better and how we are going to do this, the service had recorded ensure all staff are competent and confident to manage and develop themselves and others. Providing more training and development and moving forward as a service provision. So that we can demonstrate outcome focus. The representative told us that the provision had a stable core group of staff. Staff had access to good training opportunities. We were informed that during the past year the provision had purchased new furniture and a new television. We were also informed that there had been a continuing programme of maintenance and repair. The representative told us that all stakeholders had received surveys from the provider asking about their views on the service. We were advised that the provider had produced an Annual Review in November 2009. We understood that the document was available to anyone who would like a copy. The representative told us that the provision had received no complaints or made any safeguarding referrals to the local authority in the past year. We were informed that the provision had a good Annual Service Review Page 4 of 6 professional working relationship with all health and social care professionals. We were told that the provision was meeting the assessed care needs of all residents that were accommodated. We noted on the service record that we had not received any notifications in the past year. The representative told us that there had not been any notifiable incidents. We do not have any current concerns about Abandale Lodge. From the information available, the service continues to provide positive outcomes for residents. What are we going to do as a result of this annual service review? We will carry out another regulatory activity by 16th February 2011. We can inspect the home at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 6 Reader Information
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