Inspection on 17/05/10 for Albion House Care Home
Also see our care home review for Albion House Care Home for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 17th May 2010.
CQC found this care home to be providing an Good service.
The inspector found no outstanding requirements from the previous inspection report, but made 7 statutory requirements (actions the home must comply with) as a result of this inspection.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Before a person moves into the home the manager or one of her senior care assistants carry out an assessment of the person`s needs and lifestyle choices. Admissions to Albion House only take place if the staff team are confident they can meet the prospective service users identified needs. This allows service users to have confidence they are moving into a home that can meet their identified needs. Service users receive personal and health care support using a person centred approach with support provided being based upon the rights of service users to be treated with dignity, equality and respect. The following information was gained through discussions with service users during our visit and in returned surveys: `The home is very friendly and welcoming`. `My relative came here on a temporary basis which became permanent. It is the next best option to living at home with their family`. `I like living here`. Records show service users are supported to access health care services when required. The home has an efficient medication policy and a procedure that is clear and easily understood for the staff team to follow. Medication records are fully completed and signed by members of the staff team trained to administer medication. The home has an open culture that allows service users to express their views and concerns in a safe and understanding environment, resulting in service users feeling valued and respected. Service users spoken with told us they are happy with the level of service provided, feel safe and supported by the manager and the staff team who promote their protection and safety. Rotas show Albion House is staffed efficiently and in a way that supports service users daily routines enabling them to feel in control. The manager is open and transparent and is supportive of both service users and the staff team.
What has improved since the last inspection?
This is the home`s first key inspection since being registered on 08/12/2009
What the care home could do better:
We discussed with the manager the need to review the pre admission assessment document to ensure it allows the assessor to provide comprehensive details of prospective service users care needs and lifestyle choices.We looked at a sample of care plans which indicated that basic information is held in these documents with reviews taking place each month. The manager told us she is in the process of reviewing the care planning and risk assessment processes to ensure they are more person centred and meaningful. Albion House provides a comfortable environment for service users to live in however some areas of the home require some maintenance work and refurbishment. This was discussed with the manager who told us redecoration and refurbishment of the main lounge and dining room was a priority. We looked at a selection of staff files and on the whole found them to be well maintained. However a procedure needs to be put in place to ensure that if a criminal records bureau check is returned with criminal convictions documented. A risk assessment is undertaken to ensure service users are being supported by appropriate people who will act in their best interests and promote their safety and well-being. The home pays for a private company to undertake a annual quality assurance audit of the service the most recent audit indicated the home is operating to a good standard. We advised the manager to look at ways to engage service users and their relatives more directly to support them to become more involved in the daily running of the service. She agreed to look at this area of how the home works and the communication systems currently in place.