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Inspection on 16/08/06 for Ambassador House
Also see our care home review for Ambassador House for more information
This inspection was carried out on 16th August 2006.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The skills of the staff and the layout of the building had enabled the home to develop a service that could provide for people with diverse needs. The premises provided three separate lounges, which had afforded choice to service users and opportunities for those who preferred a quieter space for relaxation. Each lounge was well decorated and comfortably furnished. Members of staff on duty were observed to treat service users with kindness and respect. One service user had particularly challenging behaviours. Personnel were seen to deal with these in a skilful manner that accorded the service user their right to dignity. Service users who contributed to the inspection were in the main satisfied with the service they had received. They praised personnel for their kindness and attention, as did a visitor to the home. Service users had been supported to access healthcare services as need be. The home had been proactive in obtaining a review of medication for a service user who had suffered adverse side effects due from the prescribed dose of medication. There had been regular opportunities for service users to take part in organised activities for stimulation and entertainment as well as ad hoc one-to-one conversations and diversions for those who were unable to join in the group/communal activities.
What has improved since the last inspection?
Action had been taken in response to requirements from the previous report to brief members of staff about adult protection procedures.
What the care home could do better:
The records for the administration of medicines must be signed on every occasion that medicines have been given to service users. Reasons why the medicines have not been given must be detailed on the administration records. A risk assessment must be carried out on the use of freestanding heaters. Service users must not have access to razor blades. The home must take action to ensure that service users are protected from the behaviours of another service user that had, for at least one person, resulted in them being fearful of abuse. The documents that set out how individual service users were to be cared for were of a good standard. They must, however, be dated. Case files must contain a photograph of the service user. Service users must be able to access monies held on their behalf at all times. Where service users have expressed preferences at meetings for menus and similar, their wishes should be met where practical to do so. Records should be maintained in the kitchen of service users` special dietary needs. The written guidance to the home must be reviewed to show a clear guide to the service as is required under the legislation for the operation of a care home.