Random inspection report
Care homes for older people
Name: Address: Bakers Court Nursing Centre 138-140 Little Ilford Lane Manor Park London E12 5PJ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sarah Greaves Date: 3 0 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Bakers Court Nursing Centre 138-140 Little Ilford Lane Manor Park London E12 5PJ 02085143638 02085532603 stringch@bupa.com www.bupacarehomes.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) BUPA Care Homes Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 78 Number of places (if applicable): Under 65 Over 65 0 0 78 0 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: 78 78 0 78 The maximum number of service users who can be accommodated is: 78 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP (of following age range: 55 years and over) Dementia - Code DE (of following age range: 55 years and over) Mental disorder, excluding learning disability or dementia - Code MD (of following age range: 55 years
Care Homes for Older People Page 2 of 7 and over) Physical disability - Code PD (of following age range: 55 years and over) Date of last inspection Brief description of the care home Bakers Court Nursing Centre is registered with the Commission for Social Care Inspection to provide care to for up to 78 people with general nursing needs, physical disability, dementia orand a mental health diagnosis. The centre is situated in the Manor Park area of Newham and is easy to access by public transport. There is ample parking available for visitors within the grounds of the Centre as well as on the surrounding roads. The premises are purpose built and all the bedrooms are single with en-suite facilities. They are equipped with the nurse-call system, television and telephone point. The ground, first and second floor are connected via 2 lifts and the staircases. Each floor is run as a separate unit. The ground floor caters for people with general nursing needs, physical disability and mild to moderate dementia. The first floor is for people with a mental health diagnosis including dementia, while the second floor unit provides continuing care. The premises are fully wheelchair accessible. The designated catering team provide three meals a day and also tray service for people who prefer to eat in their own bedrooms or are unable to leave their beds. Care Homes for Older People Page 3 of 7 What we found:
This random unannounced inspection was conducted by two inspectors on the 25th March 2010. The lead inspector completed the inspection on the 26th March, and a feedback meeting with the service took place on the 31st March. At the time of this inspection the service was being temporarily managed by the registered manager of a nearby BUPA care home. The temporary manager was spending three days a week at Bakers Court and two other days were covered by the area manager and a quality assurance manager. During the course of this inspection we also met the deputy manager, who works at the care home five days per week. This random inspection was arranged in response to Safeguarding Adults concerns, which were in the process of being investigated at the time of this inspection. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
