Annual service review
Name of Service: Brook Drive, 124 The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rehema Russell Date of this annual service review: 2 8 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Brook Drive, 124 Kennington London SE11 4TQ 02078209924 02077359511 liz@brookdrive.equinoxcare.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : past or present alcohol dependence past or present drug dependence Conditions of registration: Equinox Number of places (if applicable): Under 65 Over 65 16 16 0 0 The maximum number of service users who can be accommodated is: 16 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Past or present drug dependence - Code D Past or present alcohol dependence - Code A Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Equinox Brook Drive is situated in a residential street, a short walking distance from a shopping centre which has transport and recreational facilities. The building has three floors plus a basement and the detoxification unit occupies the majority of the ground floor. The basement floor has offices; the ground floor has the detoxification unit for 14 persons (bedrooms, bathrooms, toilet, medication room, lounge, dining room), reception/staff room, and a separate area of interview rooms; the first floor has the main kitchen, large dining room, communal lounge, women-only lounge, quiet room,
Annual Service Review Page 2 of 6 toilets and offices; and the top floor has the hostel bedrooms. The detoxification unit provides a minimum 10-day detoxification programme for both drugs and/or alcohol detoxification in regimes that are adjusted to meet individual needs, offering a full nursing assessment and also a general practitioner who is on the premises for five mornings per week. The unit provides high quality accommodation and food, a nonjudgemental ethos, group work, access to complimentary and other therapies and an experienced and multidisciplinary staff team. Once the programme is completed, residents have the opportunity to access the 21-day assessment programme in the hostel upstairs. New service users are given the Statement of Purpose and Welcome Pack (containing the service users guide). A copy of the latest inspection report is available in the office, or via referral to the CSCI website, and fees range from #165 - #200 per day. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: information we have about how the service has managed any complaints what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement the previous key inspection and the results of any other visits that we have made to the service in the last 12 months relevant information from other organisations what other people have told us about the service a telephone conversation with the Registered Manager of the service What has this told us about the service? The home continues to provide an excellent service that has positive outcomes for the majority of people who use it. The Manager confirmed that in the past year approximately 80 of admissions moved on in a planned way which continues to be a high success rate for a short-term service for this client group. There were no requirements arising from the previous key inspection and two recommendations. One of the recommendations, the replacement of sofas in the ground floor lounge and women-only lounge on the first floor, had been implemented but the second recommendation, to publish an annual summary of service users views, had not been implemented at the time of this report. However, the home continues to conduct exit interviews with all service users who leave the home in a planned way, in order to obtain feedback about their experience of the service. Unfortunately the homes plans to expand its service by adding a first floor above the current detoxification unit wing has had to be postponed for the time being due to objections from neighbours, although it had not been rejected by the local council planning committee. The home continues to have a very low turnover to staff, which greatly assists the continuity of care and care objectives, and also continues to employ two resettlement workers to assist service users to find accommodation after completion of the programme. A second resettlement worker was employed over a year ago in response to the anxiety experienced by service users regarding their future accommodation especially as they are only at the home for 2-6 weeks. There had been two adult protection allegations at the home during the past year. Both had been handled in accordance with adult protection policy, investigated thoroughly with the assistance of the local authority, and both had been found unproven. The Commission had been notified of both events, as is the legal requirement. Annual Service Review Page 4 of 6 We conclude that the home continues to provide a good quality service which has the interests of the people using the service at the centre of what they do. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection during the year 2010. However, we may undertake a random inspection on at any time, or a key inspection if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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