Inspection on 09/12/08 for Brookfield
Also see our care home review for Brookfield for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 9th December 2008.
CSCI found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Brookfield constantly reviews its practice and is always striving to improve the service offered to the people either living in the home or to prospective residents. The service is flexible and reflective and the home`s management team have looked at where they are now and where they want to be in the future. This helps to ensure that the home is able to respond to changing needs, which in turn enables people to maintain as much independence as possible. There is a strong commitment from everyone working at the home that helps to ensure that the quality of care is provided to an excellent standard. People are treated with respect and dignity. One person said; "They asked could they call me by my first name, very respectful". We found that staff members were able to demonstrate an awareness of the diverse needs of the people they were caring for. Positive and warm relationships were seen to exist between residents, relatives and staff members, those people that commented all said that the manager and staff members were very good. Comments from residents included; "Care is excellent, staff are lovely, delightful". One resident whose birthday was the previous day said that she had been presented with a bouquet of flowers from the home. A social life co-ordinator and non-denominational chaplain work with residents and a wide variety of activities/social events are available for people to participate in if they wish to do so. A wide choice of meals are offered and the standard of catering is very good; one person said during the afternoon of the visit; "Lunch was very good, food is very very good". Fully accessible and very well maintained gardens are available for residents and their families to use. The quality of record keeping within the home is being maintained to a good standard; this helps to ensure that people`s needs are identified and addressed quickly.
What has improved since the last inspection?
This is the first inspection of the home since the company number was changed in June 2008.
What the care home could do better:
We consider that Brookfield is an excellent service so rather than state what they could improve we would expect that the home continues to review its practice in order to ensure that the very high standard of care provided to the residents at the present time is maintained and where possible improved upon.