Inspection on 16/06/09 for Brookview Nursing and Residential Centre
Also see our care home review for Brookview Nursing and Residential Centre for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 16th June 2009.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
A senior staff member visits people wherever possible to carry out an assessment of their care needs before they move in to the home to ensure that their needs can be met there. Individualised care and attention is provided and there is a welcoming cheerful environment so that people who are cared for feel comfortable and at home. People`s plans of care were well documented and reflected each person`s individual needs. The home has an established team who were keen for standards to be maintained. We found people receive care and support that matches their expectations. Staff are quick to respond to changes in people`s health care needs and have an excellent understanding of the importance of treating people as individuals and promoting their privacy and dignity. Meals were varied and offered choice and variety. The home provides a wide and varied range of activities so that people who live in the home have enough to do. A good standard of hygiene was seen throughout the home and the standard of decor was very good. Comments from residents were " we are looked after very well " " the staff are my friends" " all the staff are fantastic" " " it is the little things that make the difference"Staff were seen to treat people they cared for with respect and had an easy friendly manner. Staff were seen to provide support in a sensitive and caring way. We found that the management team are involved in the day to day running of the home and that a number of systems are in place to check that peoples expectations are being met .
What has improved since the last inspection?
Care plans are more person centered so they paint a picture of the person. The home has had a total refurbishment so that the home is a comfortable place to live. The home has a sensory garden which is enjoyed by people who live in the home and their visitors.
What the care home could do better:
The home should continue to maintain the high standard it has achieved.