Inspection on 28/11/08 for Chepstow House
Also see our care home review for Chepstow House for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 28th November 2008.
CSCI found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home ensures it could meet the needs and wishes of possible new residents before they move in. They can also visit and stay at the home to check that it suits them. Each resident has a plan that shows their care needs, likes, dislikes and goals. Plans help staff to know people`s needs and so give them the right support. Residents can make choices about what they do every day and about their lives. They are encouraged to express their views and concerns. Staff respect their individuality. Staff enable residents to take part in activities they like and go out in the community. They also support them to keep in touch and meet up with their family and friends. Residents have good support with their personal and health care. Staff manage their medicines safely for them if they are not able to manage their own medicines. Chepstow House offers residents a safe, pleasant and comfortable home. It is in a good place that is quiet but is also near to town and its shops and other facilities. Staff reflect the findings of this inspection. One comments in their survey "the service provides a relaxing, homely atmosphere. Activities are set which benefit service users and a high standard of care is provided to suit individuals` needs and wishes". Staff are well trained, which helps them to understand residents` needs and keep them safe. An advocate comments about staff in their survey that "they are well organised and develop a good, caring relationship with the resident". The manager has the right skills and knowledge and the home is run well. Staff get good support from management and the staff team work together to make sure that people receive a good individualised service. The way the home is run is checked and there are ways of making sure the service is right and continues to improve.
What has improved since the last inspection?
The last key inspection of the home was carried out on the 28th of November 2006 and the improvements made since then are as follows:Each resident now has a special plan about their health (called a health action plan), which should help to ensure that their health needs are met better. Some parts of the home have been redecorated with new furniture, which makes it look very nice and more homely. The new chairs and sofa in the sitting room are easier for people with poor mobility to use and a new stair lift helps them to access the first floor. The home now obtains a full employment history for all possible new staff. This is part of the way they check that staff are suitable to work with vulnerable people.Staff have attended training to help them understand residents` individual rights better and how they should value, respect and safeguard them. The home has introduced more kitchen hygiene and medication checks. They should help to promote good food safety and better medication management.
What the care home could do better:
When the home helps residents set up care plans in a more suitable way they should be able to understand them better and be more involved in planning their own care. If risk assessments relating to residents` behaviours are reviewed and updated they would better reflect any current risks. Staff would then also know how best to manage their behaviours consistently.