Annual service review
Name of Service: Close (The) The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rose Moffatt Date of this annual service review: 1 6 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 20 North Avenue Ashbourne Derbyshire DE6 1EZ (01335)345228 01335345228 bostockk4@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Parwich Hospital Trust Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 15 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Close is a large detached Grade 2 listed Victorian house within a short distance of the town centre of Ashbourne. The internal structure of the Home retains many Victorian features such as high ceilings and tiled Minton floors. The Home has nine single bedrooms and three double bedrooms. There are no en-suite facilities. There are two lounges and a dining room. Outside there is an attractive garden area, which is accessible to residents. Support services are in place with a choice of General Practitioners, district nurses, chiropodist, dentist and optician. Other health professionals are accessed as required. Regular entertainment is organised and those service users who wish to go out do so. Registered Manager left in March 2009 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for, though some areas had limited detail of how the home planned to improve. The AQAA told us the views of people in the home are obtained through meetings and surveys and changes are made as a result of listening to what people want from the service. The AQAA showed that there was a low staff turnover at the home. 5 out of 11 staff had achieved a relevant National Vocational Qualification (NVQ) at level 2 or above. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. We received 7 surveys from people in the home. Most people told us they usually had the care and support they needed, including medical care. They told us that staff were usually available when needed, and that staff usually listened to them and acted on what they said. They said Friendly, caring, staff are usually pleasant and attentive, a happy environment, excellent food, kind, approachable staff. In response to the question What could the home do better? they said more activities for residents, a better choice of food to pick from every day, make sure I am wearing my own clothes, not someone elses. We received 6 surveys from staff at the home. They told us they always had up to date information about the needs of people at the home. They told us they had training to help them understand and meet peoples needs, keep them up to date with new ways of working, and give them enough knowledge about health care and medication. Staff comments included: a very friendly, close-knit place to live and to work, good relationships with most families, high standards of care and comfort. In response to the question What could the home do better? they said socialise more with the Annual Service Review Page 3 of 5 residents, more activities and outings, greater choice of meals. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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