Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Collingtree Park 110 Windingbrook Lane Northampton Northamptonshire NN4 0XN The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Catherine Perrins Date: 1 3 1 0 2 0 0 8 Information about the care home
Name of care home: Address: Collingtree Park 110 Windingbrook Lane Northampton Northamptonshire NN4 0XN 01604763623 01604702820 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Barchester Healthcare Homes Ltd care home 79 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia old age, not falling within any other category 79 0 Over 65 0 79 Conditions of registration: The registered person may provide the following categories of service only:- Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home fall within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE The maximum number of service users who can be accommodated is: 79 Date of last inspection Brief description of the care home Collingtree Park is a purpose built residential care home in a quiet residential area, close to a golf course. The home is set within well-maintained grounds and is bright, clean and modern in design. All areas of the home and gardens are accessible to people who use wheelchairs. All rooms have en-suite facilities and can be personalised with the resident?s own furniture. There are attractive communal sitting rooms and dining areas on both the ground and the first floor. There are additional assisted Care Homes for Older People
Page 2 of 8 bathing and showering facilities for less able residents. There is an `in house? laundry service and all food is freshly prepared and cooked `on site?. The Statement of Purpose and Service Users Guide (both give information about the home) are provided for all new residents, and a copy is available in the foyer. Care Homes for Older People Page 3 of 8 What we found:
The need for a visit to the home was identified as part of the Commission for Social Care Inspections Annual Service Reveiw for Collingtree Park. The Commission conducts Annual Service Reveiws on services that it has rated as good or exellent when a full key inspection is not planned. The process of this reveiw involved looking at all the information received by the Commission in the previous twelve months. This information showed that there had been a high turn over of staff at Collingtree Park. A visit to the home was conducted over the period of one hour to look at staffing and identify any possible reasons for high numbers of staff leaving. During the visit the inspector spoke to the nurse in charge, several staff members and two people who live at the home. The staff rota was also viewed. Staff turnover at Collingtree Park has been high with a number of full and part time staff leaving in the previous eighteen months. No one under lying reason could be identified during the inspection to suggest why staff may have left. Staff spoken to say that their colleagues left for a number of different reasons which were not all work related. For example some overeas workers left to return to their home countries, some people left to further their careers elsewhere, some people found the home difficult to get to on public transport others left for personal reasons. Staff say that having a lot of new workers may impact on residents, but they have tried to minimise this as much as possible. Staff state that there are a number of staff who have worked at Collingtree Park for a long time and so know the people who live there very well. Their experience has helped the new staff to maintain a consistent approach to peoples care. Staff say they are given a good induction and feel that they have all the information they needed to meet peoples needs. What the care home does well: What they could do better:
The manager needs to ensure that staffing is kept under close review to ensure that there are always adequate numbers of trained, experienced and competent staff in order to meet the needs of the people living at the home. The manager needs to ensure that at least fifty percent of the workforce holds a Care Homes for Older People
Page 4 of 8 National Vocational Qualification in Care level two or above. The dementia unit has a strong smell of urine. The manager needs to take appropriate action to ensure that the home is clean, hygenic and free from unpleasant odours. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 26 16 The registered manager 19/12/2008 must ensure that the home is free from offensive odours. This is required to maintain good hygiene and to make sure that the home is pleasant for the people who live their. 2 28 18 The registered manager 30/01/2009 must ensure that there are sufficient numbers of suitably qualified, competent and experienced people working at the home. This is to ensure that the needs of the people living at the home can be met and they receive continuity of care. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2008) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
