Inspection on 09/01/08 for Easemore Road, 164b
Also see our care home review for Easemore Road, 164b for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 9th January 2008.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home only offers a place to someone if they can meet their needs. The service is small which suits the service users. The home is welcoming and relaxed. The house is comfortable and safe and any equipment needed is provided. Each service user has a care plan, which helps staff to know all their needs and how to meet them and what they like and dislike and want to do. The service users are respected and given good personal and health care. The staff are trained and supported to do a good job. They help service users learn how to care for and make decisions for themselves, as much as they can manage. There are not many staff changes so the service users and staff know each other well. There are enough staff to meet the residents` care needs and to support them at home, to go on outings, and to do the things they want. They are supported to stay in touch with their families. The manager has the right training. She makes sure the home is well run, and that staff know how to do a good job. The service is well organised and there are good records. These make sure staff have the information they need to do their job properly, and show that the home is looked after well so it is safe and comfortable to live in. The manager is well organised and leading the development of good care practice underpinned by sound, effective records. Work asked for after the last inspection has been done to make the service better.
What has improved since the last inspection?
Service users care records are better at showing their own point of view so someone reading them knows the person better. All service users have health action plans they take to health appointments. Staff help keep them up to date. Most staff have up to date health and safety training to make sure service users keep safe and well. Staff have recently attended specialist training in managing behaviour that challenges the service, ageing and dementia? Other specialist training is being planned such as understanding autism, and communicating with people who have dementia, so that staff give the right help to service users with special needs. Staff have done courses to help them and service users understand each other better. Each service user has a communication board for personal information at home, and a communication book to share information between important people. More work is being done to help service users understand everyday information about how the service works. The manager is looking for a big magnetic board for information they can use to help plan and make decisions.
What the care home could do better:
The provider needs to show more clearly how people are asked what they think about standards in the home and how it is run.This should result in a plan to keep developing the service to make it better for service users.