Inspection on 27/10/08 for Elm Tree House
Also see our care home review for Elm Tree House for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 27th October 2008.
CSCI found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Prospective residents and their relatives are given clear information about the home and the services provided to help them make decisions about whether or not they felt the home was suitable for them. The manager ensures that a full assessment of need is carried out prior to any person being offered accommodation at Elm Tree House. This ensures that the home has the staff and facilities to provide the appropriate amount of care and support necessary to meet assessed need.On admittance every person is provided with a care plan which identifies details about their health, personal and social care needs and of how these needs would be met. Records show that staff are well trained and supported to carry out quality care and comments from people living in the home included; "The staff are kind and caring and know how to look after us" "The staff are a grand bunch. They look after me, make sure I get my medication at the right time and assist me to do the best I can to enjoy my days" "I love being here, the staff talk to me and the atmosphere is good. We have fun". Minutes of meetings and other documentation revealed that the people living in the home were involved in decisions about the day to day routines; people were consulted abut their level of satisfaction of the services provided and asked if they wanted any changes to be made. Discussion with people living in the home confirmed that the food is good, plentiful and well cooked. Comments included: "This meal is wonderful but so are all the others" "The food here is excellent. We get asked what we want and can have as much as we like, I love puddings and we get them every day" " I have never had a bad meal here yet and I have lived here for a long time. The food is always well cooked and presented and a pleasure to eat". The premises are subject to an ongoing refurbishment programme and the atmosphere is warm and welcoming with excellent interactions between staff, people living in the home and their friends and families.
What has improved since the last inspection?
Recruitment and section procedures have been updated to ensure that necessary checks and references have been completed prior to staff being appointed to work in the home. Care plans have been reviewed and include more detail about life history and diverse needs. Staff training has increased to include some in-house training now being available. Staffing levels have improved and additional senior roles have been introduced to ensure appropriate levels of leadership and support are available at all times.
What the care home could do better:
The inspection was most positive and comments from staff, people who live in the home and their family and friends confirmed that the home was very well run and provided top class services. Whilst all documentation seen was clear and relevant it was noted that staff do not write a daily activities log for the people who live in the home. Tick boxes are used to show various daily living tasks and on average twice weekly full records are maintained. However it is recommended that staff complete a written daily log of activities to ensure they reflect individual input and responses to all aspects of daily life.