Random inspection report
Care homes for adults (18-65 years)
Name: Address: Elpha Lodge Residential Care Home Limited Elpha Lodge Residential Care Home Limited South Broomhill Morpeth Northumberland NE65 9RR three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Elaine Charlton Date: 1 6 0 6 2 0 0 9 Information about the care home
Name of care home: Address: Elpha Lodge Residential Care Home Limited Elpha Lodge Residential Care Home Limited South Broomhill Morpeth Northumberland NE65 9RR 01670-760397 01670761351 elsie@elpha.totalserve.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Elsie Hazel Dixon care home 24 Number of places (if applicable): Under 65 Over 65 0 physical disability Conditions of registration: 24 The maximum number of service users who can be accommodated is: 24 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Physical disability code PD, maximum number of places: 24 Date of last inspection Brief description of the care home Elpha Lodge is in South Broomhill, near Morpeth. It is within walking distance of local shops and community facilities. The home is on a bus route and a short distance from Amble. Twenty-four adults with a physical disability or illness live at Elpha Lodge. The home is split between Elpha Lodge and the newer Sydney House. All the bedrooms in Sydney
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home House have en-suite shower rooms. All bedrooms are at ground floor level except for three in the main house that are on the first floor. There are three double bedrooms in the main house. There is a mini bus that people who live in the home can use to go to college, social events and on outings. Nursing care is not provided but staff have been trained to carry out delegated nursing tasks. The homes Statement of Purpose and Service User Guide contain a lot of information to help people who may wish to use the service decide if their needs can be met. Copies of CQC reports are displayed in the home for anyone who wishes to read them. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This announced random inspection was carried out to view repairs, replacements and redecoration of the older part of the home. Repairs and redecoration of the ground floor has included all ceilings damaged by water, hallways, eight bedrooms and the upstairs corridor ceiling. New floors have been laid in two bedrooms and the dining area. For the comfort and protection of residents and staff two new hi/low profile beds have been purchased as well as two INVACARE hoists and an INVACARE stand aid. A new laundry system with a seven day, 24 hour, servicing contract is in place. Two new washing machines and separate dryers have been installed. One washing machine and one dryer are commercial style machines. We spoke to the manager and housekeeper about the new flat mopping and sweeping cleaning system that the home has adopted. Equipment purchased includes brushes for high level and mechanical ventilation unit cleaning. A new telephone system is being installed that will include broadband access. With money donated to the residents fund a flat screen television and Nintendo Wi machine and games have been bought. Residents told us they are enjoy using these. A programme of others works is in place to complete the upgrading work. This includes, relaying of paths, new kitchen sink, all corridors and dining room in Sydney House to be repainted, installation of internet access, upgrading of an ensuite and protection strips to be fitted to door ways to minimise wheelchair damage. In the main house the first floor bathroom and bedrooms are planned for up-grading and redecoration. Residents told us they had chosen the colour schemes for their bedrooms and were delighted with them. The kitchen and storage areas were exceptionally clean and well stocked. New freezers and a refrigerator have been purchased. During our tour of the premises we met a beautician who visits the home regularly. Two male residents were enjoying a pedicure and another was having a hand and arm massage. This service is provided with the agreement of each residents GP. The beautician has produced a plan for each resident that details what treatments they will receive, what it involves, the cost and then updates the plan after each visit. What the care home does well:
Care Homes for Adults (18-65 years) Page 4 of 8 The home continues to provide care and support to residents in a sensitive, individual and considerate way. Staff receive high levels of training to help them do their job and work closely with a wide range of healthcare professionals. The manager shared with us a copy of a letter she had received from the family of a person new to their respite care programme. The person concerned had previously had a bad experience of respite care and was reluctant to try again. The family said they were grateful for the service, felt very welcome whenever they visited the home and that the family enjoyed the relaxed environment staff endeavour to create. They also said I think that as a team you have one of the best respite facilities I have ever come across I can honestly say you are one in a million. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
