Inspection on 24/11/09 for Franklyn Lodge 8 Forty Lane
Also see our care home review for Franklyn Lodge 8 Forty Lane for more information
This inspection was carried out on 24th November 2009.
CQC found this care home to be providing an Adequate service.
The inspector found no outstanding requirements from the previous inspection report, but made 12 statutory requirements (actions the home must comply with) as a result of this inspection.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
When we spoke with residents they told us that they enjoyed the meals served in the home and the residents confirmed that they had chosen what they had eaten. We saw that residents were encouraged to be independent and to make drinks, snacks or meals with the support of the members of staff on duty. One of the residents said that they liked the company in the home and the accommodation. Residents are able to relax in their rooms, if they wish, and we saw that they were able to do so without unnecessary interruptions. Support is given so that residents can take part in activities outside the home and a resident told us that they went to church on a regular basis. We saw that the rapport between residents and members of staff was relaxed and friendly. Another resident told us that "it`s nice here, nice people".
What has improved since the last inspection?
We reviewed the 6 statutory requirements made during the last key inspection and noted that none of these remained outstanding. Changes have been made to the home`s safeguarding policy so that it now includes reporting to the local authority details. Redecoration in communal areas and private areas has taken place and some items of equipment have been replaced. The patio stone has been secured to make this area safe. The programme of Makaton training for staff is ongoing. The fire doors were checked and adjustments made after the last key inspection. The provision of specialist equipment for a resident did not take place because the resident was admitted into hospital and then to a nursing home.
What the care home could do better:
A number of statutory requirements were identified during this key inspection. Several requirements were in respect of residents` finances and the need to record all transactions and take care when selecting which petty cash tin to use. More balance checks are needed to ensure that if mistakes occur they can be readily identified. Care is also needed when recording the administration of medication. The home`s own procedures must be followed so that accurate records are maintained and so that a second person observes and confirms that the procedure has been correctly followed. Statutory requirements in respect of the physical environment of the home identified the need for items of minor (in a resident`s bedroom) and major ( in the kitchen) refurbishment. There was an odour in one of the bedrooms that needs attention and not all members of staff had undertaken infection control training. The home has an NVQ training programme but is not meeting the target of 50% of carers achieving an NVQ level 2 qualification, although there are members of staff currently studying. The complaints procedure needs updating so that the reader can see the correct contact details for the CQC. Although the responsible individual carries out Regulation 26 visits the most recent report for one of these was dated 2 months prior to this inspection.